Stephen Lawn Email & Phone Number

Rutherglen, Gb

Glasgow City, Scotland, United Kingdom

I receive and process customer orders, inquiries and/or complaints covering items or products ordered. I maintain strong ongoing relationships with selected customers and frontline staff. I use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. My role requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.

Glasgow, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Glasgow, United Kingdom

Glasgow, United Kingdom

• Designing and delivering a range of learning solutions• Helping delegates to understand the “WHY”, and not just “HOW” a process works• Ensuring mandatory learning modules are completed within timescales by delegates• Being flexible in my work location. Based in Glasgow but sometimes required to work in other locations• Flexible in working hours. My contracted hours and days of work reflect the need to match business operations and involve weekend, back/nightshift and public holidays• Competent user of various software programs such as Excel, Outlook, PowerPoint, OneDrive, SharePoint and WebEx

Glasgow, United Kingdom

Providing great service to customers in every interaction I have with them by building a good rapport with customers and aiming to find first time resolution for any query;Understanding customer demand and resolving these across multiple channels, products, front and back-office processesIdentifying opportunities to make things better for customers and colleagues by highlighting these through the relevant process I make it easy for my customers by providing them with a first point of contact resolution /decision wherever possible and raise awareness & promote our digital channelsProtecting customers and the Bank by following processes as they are defined and effectively managing risks within theseBeing open to coaching opportunities by putting into practice feedback through support provided by my Manager and other relevant partiesAdhering to Tesco Bank risk framework e.g Data Protection, Information Security, Financial Crime Policy and Regulatory requirements I use and act within my Delegated Authority when reviewing customer requirements to ensure that I protect the business and our customers.Demonstrate my focus to add value to the team, and to deliver a consistent service to all my customers.

Education record

Hnc, Multimedia Computing: Web Development