• Customer-focused Professional with progressive experience in computer network service and support in both public and private sectors.• Excellent written and verbal communication skills.• Enthusiastic learner eager to learn new skills and technologies• Possess a diverse range of technical abilities (operational, design and security-related skills)• Energetic self-starter with the ability to work independently or as a team player.• Dependable and resourceful achiever who is highly adaptable to change.**** Security Clearances **** DOD (Top Secret)* DHS (Public Trust)* USPS (Sensitive)*** Customer Feedback ***Just a note of appreciation for Steve's unwavering network support. Most recently, I had reached out to Steve for assistance with an ethernet bandwidth inquiry. Not only did Steve address my questions but provided coaching and guidance for next steps. This action has allowed the team to move forward with project implementation for one of our critical customers.Steve’s willingness and dedication to rearrange his work schedule to assist is much appreciated.Please accept my warmest regards for a JOB WELL DONE.Cynthia Speight - PMP, ITIL (v3)Steve was engaged by USPS for a critical site in Salt Lake City. The customer was frustrated and not satisfied with the level of support. Steve implies LEON methodology by Listening to the customer, understanding their business impact and Empathizing with them. Steve took Ownership of this issue, investigated with the vendor and kept consistent and timely communication with the customer on Next-steps Actions. Steve restored connectivity through his expertise. At the end customer stated: "Just want to personally THANK Stephen Delong, OUTSTANDING work today to get the REC back up 100%" Kevin Wilson Dir-Ntwk AssurSteve Delong displayed excellent customer service by showing empathy and taking ownership of a recent USPS issue. USPS was unable to connect to any web based applications on intranet or extranet. Steve immediately identified the issue with MTU on circuit and engaged LEC (Comcast) to investigate. Comcast advised issue is not on their portion after initial troubleshooting. Steve persisted with Comcast and through his troubleshooting was able to convince Comcast to engage Tier III support. Issue was finally resolved by Comcast Tier III team by deploying a logical change. Suhail Warrich Dir-Ntwk Assur