Creating an exceptional customer experience is vital to the success of your business. It costs up to 6 times more to bring in new leads than it does to nurture your existing customers, so it doesn't make sense spending marketing $$$ whilst giving your customers an average experience or not communicating and nurturing them to stay with you.We know what’s important to business owners. Here’s just some of the many reasons businesses adopt our services which you may relate to. You may want to: • create more loyal customers leading to increased turnover and profits • increase positive feedback, testimonials and referrals • learn how to turn a customer’s challenge/frustration into a winning opportunity where your customer can’t stop sharing how well they were treated • see your staff engaged, self-motivated and working as a productive, happy team • have your staff staying long term because they are well rewarded financially and emotionally in a workplace with great culture • reduce spot fires in your business, giving you more control, smoother day to day operations and reduced customer complaints • assure your customers by providing a 100% money back guarantee knowing that very few if any refunds will be requestedOur customer experience critique and online training helps businesses in 2 major ways: • Increase customer loyalty by fostering engagement and connection between staff and customers. This in turn increases frequency of visits (even if simply for advice), increases average customer spend per visit and increases referrals which ultimately brings greater profits to their customers • Increase staff loyalty through our "inner service" training which increases staff engagement within the team, increases engagement with customers and reduces staff turnoverWith 15 years in the IT industry, I bring the logical and systems thinking to business, hence my strength in business systems and finding solutions to customer service challenges.
Listed skills include Small Business, Critiquing Customer Experiences, Development And Delivery Of Training, Business Coaching, and 11 others.
