Scopes and budgets deliverables for federal grantsServes as technical lead for digital products on multiple federal grantsTrains and mentors junior UX staff in best practices and technical workflowsCo-chairs digital solutions taskforce for internal operationsWorks with clients to implement UX and Human Centered Design best practices

Created and administered companywide technical upskilling programRan scoping and discovery sessions with clients to define MVPs and final deliverablesCreated key UX deliverables for projects, such as wireframes, prototypes, sitemaps, personas, and/or journey maps, as well as deliverables for internal web, graphics, and content teamsPerformed and coordinated usability testing and research with target audiences for projects and productsRecommended and tested quantitative measures to evaluate websites and systemsConducted heuristic evaluations of designs, sites, and systems to identify design problems and devise elegant solutionsCo-chaired Accessibility Employee Resource Group

UX lead in product strategy sessions. Created fully interactive prototypes for complete redesign of core business modulesIterated a mobile-friendly design for a previously Desktop-only moduleConducted and participated in group design feedback sessions Co-chaired User Research Interaction committee

Developed mock-ups and wireframes for user-centered redesigns of Jaggaer’s suite of eProcurement software applications. Created prototypes and moderated all usability tests for a large-scale product redesign.Performed comparative research to inform design decisions for new features and product redesigns.Performed analysis of user behavior using Pendo and Google Analytics.Gathered new feature and redesign requirements from product owners and customers through interviews, surveys, and usability tests.Managed UX task priorities through Agile sprint reviews and backlog grooming.

Created cloud-based virtual computer images (Linux and Windows) for UNC staff and studentsTrained staff and student on use of VMwareMaintained and updated VMware images

Self taught SCCM 2012 to create collection groups based on existing Active Directory groupsQuerying data to produce well-formatted reports

Managed a team of 6. Migrated US computer operations from XP to Windows 7. Project included building, imaging and shipping computers. Lead teams in troubleshooting software and hardware problems. Provided personalized service to C-Suite executives.