Relevant Experience• 15+ years’ experience as a Business Analyst with demonstrated problem-solving skills relating to processes, procedures, technology, portal development and business operations. • Extensive background and knowledge of portal development use case scenarios including process design, development, user acceptance testing, training and user guide documentation. • Effective interpersonal and written communication skills and strong knowledge and understanding of work process design and re-design make him a valuable asset to any team.Skills and ExpertiseTechnical: Process Modeling & Flows, Use Cases, UAT Test Plans/Cases and Training/User Guide DocumentationFunctional: Oral & Written Communication, Presentation, Requirements Gathering, User Acceptance Testing (Test Plans, Test Cases, Enhancement & Defect Reporting)Methodologies: Agile, Waterfall, RAD, General SDLCIndustry: Computer Based Testing, General Business, Healthcare, Insurance,Specialties: Business Analysis,Business Systems Analysis, Process Improvement, Management, Call Center, Health Insurance