• Developed new features to boost user engagement and content diversification using previously untapped user-centred data.• With the lean design process: research, design, test, and iterate, I worked directly with the Product team to prototype, design and create the UI and UX.

▪ Spearhead a technical team within a high-volume manufacturing environment, focusing on electrical and mechanical maintenance to ensure operational readiness and product quality.▪ Champion organizational skills and leadership, overseeing, and executing critical warranty work and modifications, while ensuring strict compliance to safety protocols.▪ Manage and optimize maintenance operations across various locations, achieving a 35% increase in operational efficiency and a 21% reduction in costs by redesigning maintenance processes.▪ Oversee maintenance operations across multiple car-houses nationwide, enhancing interdepartmental communications and ensuring consistent quality standards.▪ Mastered the troubleshooting, repairing, and installation of complex components, demonstrating a strong understanding of mechanical systems, which will be directly applicable to the maintenance of facility equipment.▪ Employed advanced diagnostic and monitoring software to maintain equipment functionality, potentially adaptable to the SAP system or similar platforms used at all sites. ▪ Undertook comprehensive warranty and modification tasks, upholding the company’s high standards for equipment maintenance and operational integrity

• Planned and conducted user research including user interviews, field studies, usability testing, information architecture, and surveys• Conceptualized new features that leverage unexploited user-centred data to increase user- engagement and diversify news• Restructured information architecture to align web & mobile apps with brand perception by removing unnecessary features, decluttering UI and simplifying the navigation system

▪ Conducted comprehensive climbing orientations for both novice and experienced climbers, ensuring a safe and enjoyable experience.▪ Provided tailored feedback to climbers, focusing on technique improvement and correction of unsafe practices.▪ Expertly managed customer complaints, effectively resolved disputes, and handled conflicts with a customer-centric approach.▪ Oversaw front desk operations, including cash management, and proficiently processed credit card transactions and payments.

▪ Oversaw the training and development of maintenance staff, aligning team performance with departmental objective and instilling a culture of continuous improvement and skill enhancement.▪ Implemented a workforce management strategy that capitalized on individual strengths, leading to a more efficient task execution and adherence to safety standards.▪ Utilized key performance indicators (KPIs) to enhance maintenance operations and drive cost-effective results▪ Actively engaged in management meetings, contributing innovative solutions, and participating in strategic planning to advance maintenance processes and departmental objectives

▪ Constructed and fine-tuned electrical products, aligning with the needs for continuous analysis of maintenance operations and equipment reliability.▪ Provided technical solutions for electrical design challenged, reflecting an ability to develop and adapt maintenance strategies and procedures.▪ Conducted thorough inspections for quality assurance, emphasizing a commitment to upholding the highest standards of product service quality.

• Skillfully prepared over 300 made-to-order menu items per shift, demonstrating high efficiency and attention to culinary detail.• Conducted comprehensive training for dishwashers and line cooks, focusing on exceeding Earls Kitchen + Bar's quality standards.• Effectively delegated orders and tasks, ensuring line cooks were proactively prepared and consistently ahead in their duties.• Managed inventory with precision, ensuring all products were well-stocked, fresh, and ready for service.• Led the closing operations of the restaurant, confirming that all line cooks completed their duties thoroughly before departure.• Executed a variety of tasks as assigned by the Sous-chef, showcasing versatility and adaptability in kitchen operations.• Fostered a positive work environment and culture, encouraging feedback and team collaboration to maintain high morale and service standards.

• Engaged and interacted with customers daily, providing a memorable and personable dining experience.• Adhered to standardized recipes to ensure the consistent, high-quality preparation of each menu item.• Efficiently managed kitchen opening and closing procedures, ensuring optimal food storage and maintaining rigorous standards of cleanliness and hygiene.