Stephen Lizardo Email & Phone Number

Toronto, Ontario, Canada

• Developed new features to boost user engagement and content diversification using previously untapped user-centred data.
• With the lean design process: research, design, test, and iterate, I worked directly with the Product team to prototype, design and create the UI and UX.

Toronto, Ontario, Canada

• Spearhead a technical team within a high-volume manufacturing environment, focusing on electrical and mechanical maintenance to ensure operational readiness and product quality.
• Champion organizational skills and leadership, overseeing, and executing critical warranty work and modifications, while ensuring strict compliance to safety protocols.
• Manage and optimize maintenance operations across various locations, achieving a 35% increase in operational efficiency and a 21% reduction in costs by redesigning maintenance processes.
• Oversee maintenance operations across multiple car-houses nationwide, enhancing interdepartmental communications and ensuring consistent quality standards.
• Mastered the troubleshooting, repairing, and installation of complex components, demonstrating a strong understanding of mechanical systems, which will be directly applicable to the maintenance of facility equipment.
• Employed advanced diagnostic and monitoring software to maintain equipment functionality, potentially adaptable to the SAP system or similar platforms used at all sites.

Remote

• Planned and conducted user research including user interviews, field studies, usability testing, information architecture, and surveys
• Conceptualized new features that leverage unexploited user-centred data to increase user- engagement and diversify news
• Restructured information architecture to align web & mobile apps with brand perception by removing unnecessary features, decluttering UI and simplifying the navigation system

Markham, Ontario, Canada

• Conducted comprehensive climbing orientations for both novice and experienced climbers, ensuring a safe and enjoyable experience.
• Provided tailored feedback to climbers, focusing on technique improvement and correction of unsafe practices.
• Expertly managed customer complaints, effectively resolved disputes, and handled conflicts with a customer-centric approach.
• Oversaw front desk operations, including cash management, and proficiently processed credit card transactions and payments.

• Oversaw the training and development of maintenance staff, aligning team performance with departmental objective and instilling a culture of continuous improvement and skill enhancement.
• Implemented a workforce management strategy that capitalized on individual strengths, leading to a more efficient task execution and adherence to safety standards.
• Utilized key performance indicators (KPIs) to enhance maintenance operations and drive cost-effective results
• Actively engaged in management meetings, contributing innovative solutions, and participating in strategic planning to advance maintenance processes and departmental objectives

Oakville, Ontario, Canada

• Constructed and fine-tuned electrical products, aligning with the needs for continuous analysis of maintenance operations and equipment reliability.
• Provided technical solutions for electrical design challenged, reflecting an ability to develop and adapt maintenance strategies and procedures.
• Conducted thorough inspections for quality assurance, emphasizing a commitment to upholding the highest standards of product service quality.

Mississauga, Ontario, Canada

• Skillfully prepared over 300 made-to-order menu items per shift, demonstrating high efficiency and attention to culinary detail.
• Conducted comprehensive training for dishwashers and line cooks, focusing on exceeding Earls Kitchen + Bar's quality standards.
• Effectively delegated orders and tasks, ensuring line cooks were proactively prepared and consistently ahead in their duties.
• Managed inventory with precision, ensuring all products were well-stocked, fresh, and ready for service.
• Led the closing operations of the restaurant, confirming that all line cooks completed their duties thoroughly before departure.
• Executed a variety of tasks as assigned by the Sous-chef, showcasing versatility and adaptability in kitchen operations.

Mississauga, Ontario, Canada

• Engaged and interacted with customers daily, providing a memorable and personable dining experience.
• Adhered to standardized recipes to ensure the consistent, high-quality preparation of each menu item.
• Efficiently managed kitchen opening and closing procedures, ensuring optimal food storage and maintaining rigorous standards of cleanliness and hygiene.

Diploma, Ux Design

International Development, Political Science And Government

Advanced Diploma, Electrical Engineering Technologies/Technicians