Stephen Lobosco Email and Phone Number

• Manage service and operational relationships of 29 Registered Advisory Clients with assets under management of $27 billion• Consult C-Level executives of Advisory Clients on operational efficiencies by providing Client Productivity Reports and best practices. • Educate clients on BNY Mellon|Pershing products and services to enhance their business offerings• Advocate for clients internally across BNY Mellon|Pershing to solve their complex requests, e.g., trading solutions, Managed Investments, pricing issues• Manage projects for line of business and coordinate technology enhancement deliverables for clients• Coordinate and deliver training to clients on NetX360 functionality and larger scale training initiatives as needed• Collaborate with Relationship Management and Client Service teams in the management of the Advisory Client experience by ensuring consistent messaging by all groups• Communicate regularly with C-Level executives to discuss any important updates or changes that could potentially affect their business• Familiarize new Advisory Clients with the organization and how to navigate to best work with Pershing Advisor Solutions• Conduct meetings via onsite, conference call, and video conference regularly to continue to build strong relationships with Advisory Clients

• Manage transition of introduced clearing customers as they convert their business out of JPMorgan Clearing Corp. (JPMCC)• Review domestic equity and FX spot market orders prior to order execution• Prepare ad hoc reports for senior management across introduced customer and end client populations• Coordinate removal of introduced customer access to JPMCC systems and applications upon termination of clearing relationship• Remediate orphaned accounts, and review incoming inquiries from end clients regarding their accounts

• Build and maintain relationship of several introduced Broker Dealer and Registered Investment Advisor customers• Liaise with senior management and internal departments to address clients’ high priority, escalated issues while minimizing both client and firm exposure• Introduce clients to various product and service offerings to meet their business needs• Coordinate deployment of technology deliverables and system enhancements between introduced clients and Product Development team. Responsibilities include evaluation of user community, education of new tool, implementing and coordinating go-live dates• Create and maintain several department procedural documents • Represent line of business in firm wide Salesforce implementation, creating several workflows including training request initiation, call report log, client meeting report generation, technology help desk requests, as well as serving as license administrator• Point person on several ad hoc initiatives specific to line of business: user application access, product deployment and retirement, pilot user for developing applications• Member of task force designed to address operational workflow efficiencies and reduce costs by increasing client report usage, system application training, and streamlining internal processes

 Manage conversion of Broker Dealer businesses into Pershing Train both existing and newly acquired Broker Dealers on Pershing’s products, services, systems, policies, etc. at customer site and via web based training application Approve outgoing electronic correspondence from our Relationship Management team to our clients Address escalated trading and operational processing issues for Broker Dealers Assist Broker Dealers with business development solutions  Member of department’s CLIENTfirst team

 Serve as direct point of contact for over 20 Broker Dealers Manage day to day customer inquiries via telephone, email, and fax Assist Broker Dealers in all aspects of business performance - i.e. account establishment, ACAT’s, cashiering processes, custody issues, pricing/billing concerns Act as liaison between Broker Dealers and Pershing’s operations and trading groups Train new hires to our department

 Assist customers in establishing accounts. Place trades for customers via telephone service. Various back office operations such as mail processing, stock and payment entry.