As an IT Administrator, I am responsible for administering the local desktop/laptop infrastructure and applications deployment at all CCI Americas locations (RSM, Houston, Winfield in the US and all locations in South America). Among my accomplishments thus far with CCI are the following;• Provided excellent end-user support to the CCI Americas with limited IT staff• Improved communication between the IT department and other Business Units by providing prompt updates, response with due diligence, and resolutions were communicated well to the end users• Established good working relationships among IT and other Business Units • Proactively founds ways to streamline processes by creating documentation and knowledgebase• Created proactive notification and alerts with systems so that issues are transparent to users• Established documentation and procedures for users to use as a self-help tool• Able to follow up on request that has not been resolve for months and successfully implemented resolutions

Teaches 10 & Under, 11 to 17, Performance, Adult Development, Senior Development and General

Currently working as an Independent Contractor helping small to medium businesses with their networking and computing needs such as systems implementation, deployment and maintenance.

• Administers and manages Windows 2003 Active Directory environment• Project lead in software, application, and program upgrades and maintenance• Proactively monitors, deploys, maintains, and monitors network and systems• Recommends system and process improvements• Assumes leadership in maintenance of critical servers and networking equipments• Provides leadership in technical support• Develops and maintains system policies, documentation, and procedures• Act as Liaison and coordinates with system vendors

• Administers local and wide area networks (LAN/WAN).• Installs, upgrades, and maintains broad range of servers and applications.• Participated in disaster recovery planning and simulations• Identified, diagnosed, and resolved problems affecting network performance • Assisted in vulnerability assessments and ensures network security• Co-leader in the deployment of over a dozen Citrix MetaFrame servers• Assumed leadership role in the implementation and maintenance of Enterprise Network backup and Storage Area Network (SAN)• Played a key role in core banking system conversion • Provided technical recommendations to support business requirements• Developed and maintained systems documentation and procedures