General freelance consulting and product maintenance and development

Front-End Authorization SystemDocument and support the company’s flagship authorization system with focus on reducing dependencies and improving overall performance. System written in C++.Authorization Client EmulatorConsole application that consumes scripted configuration files and emulates authorization clients (IP/Dialup), serving as an end-to-end test engine. Saved scripts help support pinpoint likely outage causes. Written in C#.Customer Experience MonitorDesigned and developed application used by NOC employees to identify connectivity/endpoint problems that may be impacting authorization performance and reliability. Desktop client application written in C# WPF. Server runs as a windows service, tests a configured set of endpoints leveraging the Authorization Client Emulator detailed above and streams real-time stats to all connected clients. Server written in C# with WCF facilitating communication.Continued support for Legacy Encore ApplicationsAs EVO acquired Encore Payments, most of the internal applications enjoyed continued use. See detail listed under Encore Payment Systems.

B2B Predictive Dialer Application to manage leads and set outside sales appointment. Met primary objectives to maximize agent productivity while maintaining near zero latency for the answering party. Web interface designed to run on thin clients written in C# ASP.NET/Web Forms with a SQL Server database. Server written in C# with phone system interface written in C++. Workflow IntegrationIntegrated business processes into a proprietary ticketing system, written in C# ASP.NET/Web Forms with a SQL Server database. Designed workflows and built plugin components for virtually every part of the organization (e.g., sales, customer and technical support, human resources, finance and accounting, order fulfillment). Collectively, the system served as the primary tool for both intra and inter departmental communication/coordination.Integrated CallerIDDesktop application to alert on inbound calls. Featured a company directory and automatic detection of prospects, current appointments, outside sales agents and internal employees, providing immediate links to relevant applications. Desktop client written in C#/WPF. Windows service written in C#/C++ integrated to phone system with WCF facilitating communication.Support and Other ContributionsThe projects listed above are a sample of those I served as the owner/primary developer responsible for both development and maintenance. I also made contributions to many other applications including the company’s proprietary CRM and related ancillary products.

Microsoft SQL Server administration – Responsible for backups/restores, query optimization, security procedures, index maintenance, approve schema changes, best-practices policies and server hardware upgrade migrations.B2B Preview Dialer and Direct Sales Manager – Client/server application for a 150-seat call center, integrated with phone system using ASP, T-SQL, C++/ATLCustomer CRM – Application to manage dynamic data for customers using ASP, T-SQLWorkflow and Rights Manager – Application to allow departments to centralize and share customer service activities with the organization using ASP, T-SQL

An incredible but brief experience as I joined just prior to the company closing its offices in Dallas.Request Radio Encoding ManagerDeveloped HTA modules and SQL Server backend to manage the ripping of more than 50,000 CDs using a computer controlled 200 disc changer (load, monitor, match with CDDB, rip, encode and archive stream data using HTML, JavaScript, T-SQLJakarta Tomcat LauncherDeveloped a C++ Host application to launch an instance of the JVM as a child process in order to intercept logoff messages, enabling this Java applet to also run as a service, necessary for JDK 1.3 using C++, ATL/STL, JNI