Stephen Loveless Email & Phone Number

Provo, Ut, Us

Springville, Utah, United States

-Oversaw all branch operations, managing five-member internal team-Developed and implemented strategies to increase profitability by more than 70%, largely through cultivation of new client relationships-Honed operations to increase shop efficiency from 35% to just over 70%-Developed and monitored KPIs to ensure alignment with company goals while fostering a culture of collaboration and accountability

Springville, Utah, United States

-Used customer feedback and sales data to identify trends and areas for operational improvement -Implemented solutions to address operational problems identified by clients or management-Assisted in new location start-up, including inventory management, order processing, smooth expansion to multi-location operation, and client acquisition

Lehi, Utah, United States

-Integrated new healthcare partners into operational workflows-Developed placement strategies to provide top-tier candidates to healthcare partners-Identified operational bottlenecks and implemented solutions to improve internal processes-Analyzed operational data to document, track, and report on customer satisfaction, product utilization, and assigned deliverables

Lehi, Utah, United States

-Managed placement process for over 200 clients, including interdepartmental coordination to ensure proper placement-Worked with clients to ensure accurate and timely completion of required documentation while also adhering to HIPAA guidelines for client privacy and security-Acted as liaison between healthcare partners and clients to resolve concerns and ensure appropriate training and expectations for all parties

Lehi, Utah

-Onboarded over 3000 customers-Designed and implemented workflow automations in Salesforce resulting in increased operational efficiency-Developed support strategies that improved overall program success rates, including up to 200% improvements in programs with my direct oversight

Orem, Utah

-Directed team of 12 technicians in daily operations-Established and maintained SLAs with both B2C and B2B clients-Created and grew B2C and B2B relationships through exceptional service

Orem, Utah

-Developed retention strategies resulting in 35% decrease in contract cancellations-Managed and developed a team of 7-15 customer service representatives and demonstrated consistent improvement in performance metrics-Improved customer retention through resolution of concerns with escalated customers using effective communication and problem solving

Bachelor Of Science - Bs, It Management

Master Of Business Administration - Mba, It Management