Stephen Luna, Bs, Cpht Email & Phone Number

El Paso, Tx, Us

El Paso, Tx, Us

Patient Services role centered on delivering personalized support to patients within the Alexion Rare Disease patient journey. The Case Manager (CM) serves as the primary point of contact to patients and caregivers throughout their treatment journey from onboarding, interim treatment coordination, and long-term customized treatment adherence support. CMs provide disease state education, treatment support, and access for patients with rare and ultra-rare diseases. CMs ensure patient treatment compliance and provide resolutions to treatment issues for patients through communication and collaboration with both internal and external stakeholder partners.

El Paso, Texas, United States

* Client facing expertise.* Pharmacy workflow design.* Smart Draw fluency in designing pharmacy workflow.* Fluency in Vendor account creation.* Creating wholesaler account for clients with AmerisourceBergen for both Retail and 340B. * IT experience. * Ordering of cable vendors. * Physically installing server rack and its components (Server, Switch, Ups, Patch Panel, SdWan) * Configuring work stations to run our pharmacy software. * Creating User account in the pharmacy software for staff. * Setting up of phone system.* Team management; helping co-workers to stay on task and training them on the different responsibilities they have.* Training staff on how to use pharmacy software. * Training staff on company polices and workflow. * Staff support when problems arise.* Ordering of millwork and pharmacy equipment to be placed in the pharmacy. * Physically putting together millwork in pharmacy. * monday.com fluency and able to create work flow management boards. * Team Building experience. * Created and implemented finance process for purchasing equipment from vendors through Concur system.

El Paso, Texas Area

• Serve as a member of the Employee committee board, which is a form of local representation of the Pharmacy Technicians throughout the company. Provide a strong focus on bringing medical concerns of technicians to upper management and planning outreach events into the community.• Serve as Lead Technician for handling of prior authorizations practice. Develop relationships with staff at doctor offices to earn their trust and attain prior authorization for patients.• Organize and interpret clinical notes and labs to prepare them for the prior authorization process.• Prepare paperwork and research clinical studies and needed material in order to appeal a denial.• Contact patients to set up delivery and work out the logistics of sending medications out of town.• Find and work with patients to get them assistance for un-affordable co-pays. Handle inventory control and maintenance. Proven ability in managing inventory and the ordering of medications. • Design game plan with existing Pharmacy Manager and co-workers. Schedule visitations to doctor’s offices and explain available services to the staff and address any concerns they may have. • Attend after-work dinners organized by Pharmaceutical Reps, and explain services to doctors.• Demonstrate knowledge, drug utilization review, and excellent prior authorization processing.

El Paso, Texas Area

• Worked flu clinics in the community. Performed data entry of prescription and insurance data.• Prepared medications for verification. Sold prescriptions and interacted with patients. • Maintained daily script inventory and logging information. Prepared and executed plans for yearly inventory counts. Ordered drugs that were out of stock and supplies i.e. vials, labels, etc.• Worked with doctor offices to resolve prior authorization as well as other third party rejects.• Created schedules. Worked with management to maintain weekly budget. Trained new and older technicians. Formulated plans with Pharmacy Manager on how to accomplish goals in pharmacy.• Led in compounding drugs while working with management to run and organize team meetings. • Solved client issues in the pharmacy, ordered medication, and dispensed drugs in prescriptions.• Built trusting relationships with customers by giving advice, interacting, and providing care.• Led in the dispensing of prescriptions – following documented standard operating procedures.• Verified patient information, prepared medications for dispensing, completed insurance claims, and maintained inventory records. Contributed to staff education on pharmaceutical training.

El Paso, Texas Area

• Served as graveyard technician from Friday night through Monday morning. Handled data entry of prescription and insurance information. Prepared medications for verification by the Pharmacist.• Maintained daily script inventory and logged information. Sold prescriptions and interacted with patients. Monitored inventory and warehouse distribution throughout the entire pharmacy. • Managed drug supply inventories. Assisted other pharmacy staff in purchasing and receiving.• Updated and maintained paperwork, including daily/weekly reports and patient profiles.• Operated in a fast-paced environment with new duties and challenges requiring pharmacy skills.• Reviewed and provided input to enhance the effectiveness and efficiency of pharmacy programs.

El Paso, Texas Area

• Duties included: performing data entry of prescription and insurance information, preparing medications for verification by the pharmacist, selling prescriptions, and interacting with patients.• Provided team leadership in receiving inventory. Processed records of medications dispensed.• Prepared and packaged medications, and counseled patients on medications and interactions.