Steve is an experienced Financial Services professional with a demonstrated history of creating positive outcomes for his clients, teams and the organisations he has worked with. Steve's lateral thinking, strategy management and negotiation skills are an asset to all stakeholders that he works alongside. Steve provides advice, and makes decisions that are rigorously considered and supported by a clear rationale and awareness of relevant legislation. Steve willingly champions ideas and positions, and to ask difficult questions in the pursuit of positive outcomes.▬▬▬▬▬▬▬Steve's expertise - ✔ Customer service ✔ Consumer lending ✔ Commercial lending ✔ Equipment finance ✔ Rural Finance ✔ Financial Planning ✔ Collaborative leadership style ✔ Exceptional communication skills ✔ Adept Critical Thinking Ability ✔ Highly analytical ✔ Innovative Project Management ✔ Competitive Market Research ✔ Management of internal and external relationships ✔ Future-oriented ✔ Results driven ✔ Budgetary Planning/ Financial Analysis ✔ New Business Opportunities ✔ Team Building ✔ Team morale ▬▬▬▬▬▬▬▬▬▬

An experienced committed and self-motivated financial manager with extensive residential and commercial finance knowledge. Proud of acquiring and retaining clients in the B2B and B2C sectors by building trust and having meaningful conversations with people from diverse backgrounds. Rapidly building rapport with prospective clients, internal business partners and stakeholders alike, leveraging emotional intelligence, questioning and fact-finding, and exceptional communication skills.Very well-rounded financial services professional with diverse industry experience across customer service, consumer lending, commercial lending, rural finance, and financial planning. Extensive Business Development Management experience further adds value to prospect conversations. A passion for connecting with both business and individual circumstances ensures discussions that uncover the products or service solutions that will best meet their desired financial outcomes.

Relying on my extensive experience across financial services I supported both new and existing BOQ customers to achieve their home lending and related financial services needs.I worked to grow a network of referral partners from which to both source and to refer suitable opportunities.I provided high levels of customer service to both referral partners and customers alike while often managing complex customer needs.Often I needed to manage the needs of customers, referral partners, team-members and other stakeholders simultaneously to achieve the outcomes required.

✔ Market research ✔ Customer attraction ✔ Business partner coaching✔ Partner management✔ Business Growth✔ Business development✔ Process managementAchievements: ✔ Doubling this business' training services’ market share through strong business development, effectively marketing the organisation, and expediating enrolment conversions. ✔ Securing training agreements with schools, commercial operators, landscapers, industry bodies, and secured the position of Horticulture training provider for one of South East QLD’s larger RTO/GTO’s.

✔ networking with, and coaching business partners including Financial Planners, Mortgage Brokers, Accountants and other financial services professionals to create adaptive, valuable and mutually beneficial pathways to expand service delivery. Achievements:✔ Contributing to the company being FinTech Small Business Award finalists in the “Personal Finance Innovator of the Year” category for two consecutive years.✔ Driving strategic business development and brand awareness by effectively forming a partnership with financial planning brokers and dealer groups, planning and implementing profit driven marketing plans and processes in alignment to customer requirements and business goals.✔ Procuring contracts with an online mortgage broking and financial management firm; Uno and Futuro.

My notable highlights in this role include: ✔ I supported the preparation for the Banking Royal Commission, by ensuring all financial services were provided with strong attention to detail and strict compliance to the relevant legislation, including ASIC and the Financial Services Reform Act 2001 with a focus on data integrity and documentation. ✔ I delivered professional financial services and a passionate customer experience, with a drive to succeed. Learning from a business with over 50 years of industry knowledge; financing and helping individuals, families and small businesses plan for their financial needs. ✔ I supported the management of a large portfolio of clients, by providing empathetic, collaborative, customer focused financial advice along with ongoing financial management and follow up support to coach them to significantly minimise debt and maximise cashflow. ✔ I developed wealth management plans that focused on client financial goals and aspirations in collaboration with the client to reduce debt, manage cashflow and create wealth.

✔ I assisted to design and implement a consistent Fee-for-Service model for charging proactively for the financial services provided to clients by Wealth Professionals. ✔ I referred clients to internal team members or external partners where appropriate which in turn strengthened relationships with clients, team members and business partners.✔ I successfully planned and facilitated client seminars regarding financial accountability topics creating an increase in financial product and service revenue, innovation, and long-term client retention.✔ I planned and delivered customised, wealth creation and positive cashflow strategies, tailoring services to individual client needs whilst addressing obstacles impeding clients from achieving their goals.