Stephen Maag Email & Phone Number

Atlanta, Georgia, United States

After retiring from Vonage, they realized that I had an enormous amount of knowledge and have asked me to come back to document a number of processes and gaps.

Atlanta, Georgia, United States

Supervising both the Advanced Technical Division and the Partner Support Team for the Vonage Business Cloud customers.

Greater Atlanta Area

Supporting 148 agents and managers in providing world-class service to business customers with worldwide telephone, texting and messaging across multiple platforms and devices. Currently Team Lead supporting the Advanced Technology Division and Partner Support teams.

Greater Atlanta Area

Providing resolutions to customers experiencing issues with their network affecting their Vonage Business VoIP service.

Greater Atlanta Area

Assist a new school that helps parents discover the inner genius of their children by improving their web presence. Redesign and relaunch the website with greatly improved formats, SEO and analytics. Create a Facebook presence. Create a store to allow parents to enroll their children and purchase periodicals.www.GeniusDiscoveryAcademy.org

Greater Atlanta Area

Advanced Repair AgentStore 503 - Perimeter - Dunwoody, GALead Geek Squad Agent managing the repairs and processes of a key Geek Squad Precinct in the Atlanta Market.Multi-Channel Sales & Sales Support ManagerColumbus, GAResponsible for all aspects of Outside Sales and Sales Support in a $40MM Big Box store. Inventory (Back End), Operations (Front End), Sales Operator, Asset Protection, Scheduling, Cost Control.Product Process SupervisorAlpharetta, GeorgiaManage the warehouse, merchandising displays, inventory controls and asset protection personnel for a $55 Million Big Box retail location.District 70 Merchandising MasterAlabama & Georgia• Indirect responsibility for 11 stores in Alabama and Georgia resulting performance improvements in all departments.Media Supervisor• Responsible for 11 employees and results in Media department.• Moved the department from bottom 5% of company ranks to top 10%.• Annual revenue of $6MM+.• Dramatically improved customer and employee satisfaction scores.Mobile Electronics SupervisorKennesaw, Georgia• Responsible for 9 employees in the Mobile sales and Install department.• Took department from bottom 8% of the company to top 4%.• Had all installers and sales staff MECP certified for maximum flexibility and knowledge. • Trained other supervisors in the market on best practices.

Atlanta, Georgia

Project ManagerFulfilled numerous rolls providing solutions to existing problems. Including, but not limited to;New Product Development • Senior Manager of inter-departmental team of 18 mandated to design and introduce new product technology – as requested by market..• Managed 19 development projects concurrently.• Resulted in 6 new products and 13 new product modifications that were implemented quickly and within budget to strategically reposition the companies overall product assortment. • Reduced the manufacturing labor force by 30% and the overall (raw, WIP, finished goods) inventory by 70% by implementing Lean/Cell Manufacturing processes. IT Services• Designed and implemented hardware & software upgrade policies, procedures, and supporting IT infrastructure to allow the company significantly higher installed base, service levels and revenues.• Managed the consolidation of IT services to new platforms, service providers, and methodologies to optimize internal and external communications and service levels while redcuing related expense levels by up to 60%.Engineering Services • Managed group responsible for second level technical support.• Achieved a measureable 30% increase in customer satisfaction by designing and restructuring of the call handling and call tracking systems.

Manage the day to day operation of a national import, distribution and service center serving 3,000 customers across Canada. Built and sustained a solid business with 22 employees until the business was acquired by a US company.

Montreal, Canada Area

20 years as a volunteer with the Canadian Ski Patrol Systemdeveloping the following skills and attaining these position;• Senior Instructor-Trainer/Examiner – teaching advanced first aid, developing curriculums, developing the national exam, training new instructors on how to teach.• Zone (Regional) President – Leading a volunteer staff in the direction, education and sustainability of a 300 person team. Received 2 National awards.• National Database Manager – Developing systems and data entry for 6,000+ national members.• Olympic Team Member – Participated in the 1988 Olympic Games. Bronze medal recipient.

Education record

Project Management