Stephen Macqueen Email & Phone Number

Purpose-driven, internationally experienced Director focused on business value creation. Experienced in building and aligning IT strategy and policy with business goals, standards, best practice, regulations while leveraging the latest technology.Understanding how IT aids the business is key to generating value. I link IT and Business goals using the 3P’s of Service Delivery as a foundation: Product, Process, and People.ITs product is Technology. We use technology to automate business processes. Process automation applies across the business from delivering software to internal customer's desktop to making it easier to deliver to external clients.To demonstrate ITs capability to deliver it is imperative that we practice these principles within IT itself. Automation of our processes through utilizing ITSM and other operational tools, develops a mindset in our people for automation and efficiency. We can then work with the business and utilize that mindset to develop better solutions.Areas of expertise include: As Team Leader Creating and managing business focused teams of 20+ in multi-cultural environments. Mentoring and coaching. IT Service Management (ITSM): ITIL best practice, policy/process improvement, and transformation  ISO27001/NIST/PCI-DSS security standards Regulatory compliance: GDPR, PDPO, SFC Business Process and Relationship Management Project Management Infrastructure and Operations As Team Member AWS Solutions Architect Event, Incident and Problem Management Disaster recovery and Business Continuity Security and Risk Management Root Cause Analysis Asset, License and Configuration ManagementSpecialties: ITIL, IT Operations, OBASHI Methodology, IT Strategy, Service Transition, Problem Management, System Implementation, Change Management, Process, Incident Management. Service Desk, Business Relationship Management

Listed skills include It Service Management, Itil, It Strategy, It Management, and 46 others.