Stephen Mandala Email & Phone Number

Lehi

Greater Salt Lake City Area

Responsible for working with their largest and highest-valued strategic accounts such as Whole Foods, Humana, Centene, Canada Post, State of Ohio... I excel in building long-term strategic relationships with our customers and ensuring they realize full value from their investment with Workfront. I serve as a customer advocate between customers and all.

Greater Salt Lake City Area

Maintain a high level of customer satisfaction by building long-term relationships with our customers and ensuring they realize full value from their investment with Workfront. Serve as a customer advocate, often functioning as a liaison between our customers and all internal Workfront teams (e.g. Professional Services, Customer Support, Product.

• Led client services team for web design, software development and digital marketing agency. Oversaw multi-disciplined teams through sales, planning, scope developments, budget, resource allocation implementation and.
• Consulted with key clients to deliver effective technology and design solutions to grow and improve business results.
• Managed all aspects of client services and the delivery process, including design, technology consulting, project implementation and digital marketing
• Set the vision, goals, objectives, priorities and key marketing and technology strategies.
• Business process & technology planning and opportunities for continuous improvement.
• Increased profitability by aligning resources to increase the hourly billing rate by 70%.

• Led team to department sales increase of several million annually, becoming the second-largest apartment newsletter publishing company in the United States. Responsible for all sales and marketing activities. Developed.
• Increased sales by 80% by overhauling marketing strategies and developing highly interactive web site.
• Increased average invoice billing by 28% by introducing several ancillary products and services.
• Increased efficiency and customer satisfaction by empowering account reps with top-down approach, eliminating redundant processes and improving internal communications.
• Developed analysis, justification and tracking of sales process, which created an automated sales measurement tool. Efforts resulted in creating customized accountability for each sales person.
• Recruited, trained and directed effective sales team, utilizing a metric-based sales training program.

• Reported directly to the company president on matters of key strategic importance for this growing company with over 2,500 clients. Responsible for all day-to-day corporate operations including production, HR.
• Reduced operational costs and increased productivity by streamlining production operations.
• Successfully built a multi-functional team of 22 employees (account representatives, production assistants, graphic designers, editorial, and pressroom staff).
• Provided analysis, justification and tracking of production process, identifying problems and developing plans for improvement.
• Conducted financial analysis of cost reduction initiatives and other operational processes such as quality control and client relations, identifying significant savings.
• Empowered employees to handle and manage customer accounts with a “top-down approach,” which resulted in improved customer service and client retention.

Ba, Politics

Education record