Recruited to HCL, providing strategic direction and leadership for Modern Workplace Services, overseeing strategic technology planning, vendor/partner management, innovation, process and operations, client acquisition, and GTM strategy and partnerships. • Collaborate with leadership, internal stakeholders, external OEMs, and partners such as Microsoft, Jamf, Apple, and PC manufacturers to build out all aspects of the Modern Workplace Service portfolio, including product roadmaps, metrics/KPIs, product messaging, pricing, and SLAs.• Supported Sales in closing DaaS deals, including Keurig-Dr Pepper, SKF in Europe, and Exxon.

Delivered consulting and technical expertise to some of the largest accounts, including Catholic Health, Kaiser, and others, on Modern Workplace Service Offerings, including DaaS, Azure Suite, SysTrack, and Nexthink.• Partnered with Apple and Jamf for Enterprises to expand DXC’s modern workplace offer.

Recruited to Wipro to lead the transition and transformation of a global accounting and consulting firm (EY) with more than 350,000 employees. The contract included workplace services, integrated services and migration to the cloud. Interacted with the Executive Leadership levels regularly.• Oversaw development and delivery of transformational services (including Azure Virtual Desktop, Teams Voice, move to Cloud, Digital Locker, and Modern Management, including VMWare, Intune, Nexthink, and Jamf) while providing direction and recommendations on process best practices.• Managed a global team of more than 450 individuals based in India, the UK, the US, and Poland to provide “Raving Fans” services.• Led Agile SDLC project for ServiceNow development, improving employee experience within EY.• Built executive-level relationships, driving additional business and transformation within the account of approximately $10M annually.• Full P&L responsibility and accountability to deliver services and meet/exceed contractual commitments.

Led a cross-functional matrixed organization to create and launch a new service for HP - Device as a Service (DaaS). Worked closely with Global System Integrators to build a commercial structure to facilitate market penetration and broad market acceptance. Built the organization from sales of $27M to $400M in two years.• Authored original “White Paper” used to create and launch Device-as-a-Service (DaaS) as an incubator business within HP. DaaS includes full lifecycle services and modern management. • Drove strategies, programs, projects, and partnerships to build a new business unit and services portfolio from the ground up into a highly successful, multimillion-dollar division with a robust partner ecosystem.• Defined and established a comprehensive strategic vision and technology plan for the division, supported by data-driven insights, KPIs/metrics, program management, and service delivery processes.• Developed and implemented operational systems and processes to drive greater service delivery efficiency and scalability, including self-healing and proactive tools on end devices.• Wrote a 200-page process guide for GSIs on Device-as-a-Service (DaaS/PCaaS), from idea to launch, delivery, and end-of-life.• Advised and consulted with GSI partners to develop and execute plans for the service portfolio, resulting in the GSI pipeline growing to $700M+ in two years.

Opened, staffed, and managed a 185,000 sqft warehouse and project support call center in Bentonville, Arkansas. The center supported equipment rollout projects across the US and employed 110 technical workers.• Developed process improvement/automation initiatives and established a new technology services facility in Bentonville while taking the facility through an ISO 9001 certification. • Leveraged expertise in Modern Work and “as-a-service” financial models to execute programs that strengthened the capacity to deliver HP's services.• Turned around a high-cost Dallas deployment facility by reengineering processes and building focused teams, driving 30% in savings.

Served as a technology and networking consultant for large enterprises on emerging data communications technologies and trends. Fostered internal and external executive (including c-suite) relationships, becoming a trusted advisor.• Fostered and developed partnerships focused on data center and cloud services and achieved 189% of quota.• Designed WWAN for global connectivity and access supporting sales and operations.• Created/authored a nationwide training program to improve the product knowledge of frontline teams and drive thought leadership initiatives (such as speaking engagements at industry conferences and trade groups).

Managed the end-to-end delivery of software/services to a diverse portfolio of corporate and government accounts, with accountability for solutions development, user training, installations, and technical support. • Led the implementation of standardized field service techniques to streamline technical activities relating to POS systems, resulting in 25% revenue growth and operational efficiency.

Proudly served in the USMC with several units including, (3/8) 3rd Battalion 8th Marines, and (2/10) 2nd Battalion 10th Marines. Legal Officer, Adjutant, Classified Material Custodian.

Lead Petty Officer in Naval Hospital - Camp Pendleton Emergency Room. Built and led a highly effective team of Corpsmen. Qualified as a paramedic vocational nurse (ICU), ACLS certified.