Stephen Mathis Email & Phone Number

I AM OBSESSED WITH DELIGHTING CUSTOMERS through world-class efficiency and high-quality services. It’s been a privilege to master customer service while working for high-end Marriott hotels for the last ten years. Through rapid promotions into operations management roles, I learned how to perfect Marriott’s founder’s philosophy, "Take care of associates, and they will take care of the customers.”► OPERATIONAL EXCELLENCE What gets me up every day is a drive to achieve excellence. It’s an internal push to elevate teams, strive for perfection, pivot, adapt, and persist through change, and exceed goals. Outstanding, not average, is my measure of success. I am proud of earning recognition by the Marriott Executive Team for providing consistency and excellence in creating, implementing, and maintaining detailed “Wildly Important Goals” focused on communications with guests and internal staff.In my most recent position, a few achievements include:* Achieved hotel records for banquet sales of $19.3M.* Boosted associate satisfaction scores from 73.2%–91.3% within one year.* Increased timeliness of services rating from 85.3%–95.6% within three years.* Raised intent to recommend event satisfaction scores from 81.0%–87.3% while enduring periods of noisy reconstruction, leakage, and extreme temperature fluctuations.► TEAM LEADERSHIPWhat do employees' value from my leadership? Approachability, active listening, motivation, mentoring, and coaching individuals and teams to achieve their potential. Giving associates opportunities to grow and succeed is part of my leadership DNA. That’s what I do best.* Direct management experience includes overseeing front-line supervisors and up to 68 team members. * Manage multi-million-dollar budgets.* Hire train and facilitate performance management process involving quarterly and annual reviews and terminations.► OPERATIONS MANAGEMENT EXPERTISE* Turnaround Under Performing Organizations * Consistent Meet or Surpass Sales Service Targets* Improve Employee Engagement* Advance Operational Efficiencies * Manage Costs* Develop TalentCreating a culture of service excellence and using a positive disposition to motivate and energize teams is how I add the most value to the business, employees, and customers. I’m now looking for a new Operations Management role.Worth a conversation?Stephen MathisDCFlashpt@gmail.com“Customer experience is the next competitive battleground. It’s where business is going to be won or lost.” Tom Knighton- Senior Consultant- Conversant

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  Lasalle College University

  Pre-Law Studies