Stephen Mathis Email & Phone Number

Gaithersburg, Maryland, United States

Washington, District Of Columbia, United States

COMPANYAmerican multinational diversified hospitality company that manages and franchises broad portfolio of hotels.SCOPEManage and support front-line Food & Beverage Operations, Banquet Event Operations, Event Services, Event Technology, Event Management, Event Sales, and Service Excellence. Multi-million-dollar budget | 66K sqft event space (not including outdoors) | 807 guestrooms.CHALLENGE OF ROLEWhen I accepted the job, I was accountable to help the hotel build a hotel of service excellence by improving employee retention and event service satisfaction. I focused on building a cohesive management team and interdepartmental co-ordination between Event Management, Purchasing and Culinary teams. ACTION/RESULTS* Achieved hotel records for banquet sales.* Surpassed hotel department labor goals, increasing net profit from 60.9%–62.9%, while increasing productivity from 64%– 69% within two years. * Boosted associate satisfaction scores from 73.2%–91.3% within one year.* Raised intent to recommend event satisfaction scores from 81.0%–87.3% while enduring periods of noisy reconstruction, leakage, and extreme temperature fluctuations.

Orlando, Florida, United States

SCOPEMulti-million-dollar budget | 29.7K sqft. event space (not including outdoors) | 485 guestroomsCHALLENGE OF ROLEThe hotel was focusing on turning around hotel performance through disciplined operations management. Cost controls were needed for labor, beverage and inventory. Policies and procedures needed revisions to meet Marriott standards.ACTION/RESULTS* Established hotel record for banquet sales.* Member of leadership team earning Airport Hotel of the Year by Marriott Executives.* Reduced beverage cost of goods from 18.2%– 10.1%.

St Louis, Missouri, United States

SCOPEResponsible for coordinating morning shifts with Event Services and other departments multi-million dollar Budget, 97.5K sqft event space, 917 guestroomsCHALLENGE OF ROLEI was hired into this position to help the hotel to grow revenue through cost controls and local union management. Operational opportunities included building a cohesive team and implementing security controls for cost of goods and reducing labor costs in an union environment.ACTION/RESULTS* Decreased cost of goods from 24%–16.5% and increased department productivity 22.5%. * Enriched leadership competencies and gained diverse experience, backfilling for temporary job vacancies: Food and Beverage Manager, Operations Manager, and Stewarding Manager

San Antonio, Texas, United States

SCOPEResponsible for the morning and afternoon shift at a 5-star restaurant including food service and bar operations. 267.8K sqft meeting space (including outdoors) | 1002 roomsCHALLENGE OF ROLEThis was my first position with Marriott. Over my first two years, I learned to master the Marriott way for service excellence for Food and Beverage management and Event and operations management.ACTION/RESULTS* Increased Sunday revenues 42%.* Prepared, organized, and managed large golf outings, including those for the Professional Golf Association.

Long Beach, California, United States

SCOPEDirectly responsible for interoffice aspects of business and 7 satellite locations across U.S. Managed payroll, accounts payable/receivable, H.R., tax reports, business compliance, sales reporting, information technology, and security standards.CHALLENGE OF ROLEI was accountable to build a profitable retail operation throughout the entire US to achieve a strategic goal to become a for profit entity. Priorities included security procedures, human resource management and inventory controls.ACTION/RESULTS* Co-led leadership strategy to evolve non-profit to for-profit entity within seven years. * Enhanced sales 45% and profitability from 23%–52% in first six months* Ensured tax reporting was compliant with Federal and State guidelines.* Revitalized office productivity; updated, installed, and maintained new computer systems and software.