Stephen Mattox Email & Phone Number

Mount Pleasant, Sc, Us

Remote

Configured and customized HxGN EAM to meet client specifications, including interface design, data migration, and extensible framework modifications.Conducted gap analyses to identify discrepancies between current business processes and future system capabilities, delivering tailored solutions using out-of-the-box or custom functionality.Designed and optimized reporting tools such as KPIs, dataspies, inboxes, and queries to enhance system performance and support decision-making.Led workshops to gather requirements, analyze processes, and propose system enhancements, ensuring alignment with asset management best practices across desktop and mobile platforms.Supported project lifecycles from initiation to go-live, ensuring smooth transitions and providing rapid resolution to post-go-live issues.Conducted end-user training, created reference materials tailored to client deployments, and developed comprehensive documentation for various user groups.Validated, executed, and documented test cases to ensure system functionality and client satisfaction.Shadowed and supported the Pre-Sales team by estimating project requirements, crafting Statements of Work (SOW), forecasting pipeline opportunities, and developing presentations for prospective clients.Played a key role in pre-sales discussions, guiding clients in defining project requirements and providing technical direction.Maintained and organized the EAM document library to improve team efficiency and ensure accessibility to essential resources.

Remote

* Provide comprehensive consultation on application and business processes* Evaluate customers' business requirements and goals, designing customized processes to meet their needs. Develop models of desired processes using EAM. Clearly document and communicate plans for how EAM will be utilized.* Implement Infor's recommended methodology and support customers in efficiently deploying EAM using available tools.* Create weekly status reports for both Infor and client project management.* Collaborate closely with the project team, coordinating activities with the Infor project manager and effectively collaborating with customers and Infor team members at all organizational levels.* Travel to customer sites primarily within North America, predominantly the United States, to deliver consulting services.

Greenville, South Carolina Area

Responsibilities :• Regularly engage in communication with executives at the C-level to discuss their strategic operational initiatives.• Foster collaboration with marketing and sales executives to deliver customer value in line with industry trends.• Perform market research to generate qualified sales leads for our sales team.• Analyze and segment the market, profile accounts, identify solutions, and target key accounts.• Cultivate and sustain strong business-to-business relationships.• Adhere to deadlines and prioritize tasks, particularly when working with sales executives and prospects.• Apply customer service expertise to address and resolve customer issues effectively.

Greenville, South Carolina Area

Downtown Greenville, Sc

• Develop targeted prospect lists and create campaigns for strategic marketing initiatives• Assess and qualify prospects, leveraging partner channels to convert leads into customers• Proactively arrange meetings with prospective clients and plan additional activities pre and post onboarding• Collaborate with Company Principals to expand business into new sectors• Negotiate quoting with C-Level Clientele

Clemson, Sc

Mt.Pleasant

Mt. Pleasant

Clemson, Sc

Bachelor Of Science (Bs), Business Management Information Systems / Minor In Digital Production Arts

Activities and Societies: Phi Sigma KappaAugust 2012 - December 2016

Education record