Stephen Mcalpine Email & Phone Number

Livingston, Gb

Edinburgh, United Kingdom

West Lothian

My role within IDC IT Ltd included:Help Desk Management2nd and 3rd Line workstation and server support for clientsProducing Network Infrastructure DocumentationNetworking/Machine management within Azure and on Premises using Hyper-V and VMwareOffice 365 User and feature managementIntegration and Synchronisation services between Microsoft AD, Azure AD and Office 365

Edinburgh, United Kingdom

Within this role I am constantly learning. I have been tasked with installation and configuration of Windows Server 2012 clustered hosting environments, troubleshooting desktop issues, troubleshooting and resolving issues within Active Directory and Office 365 using Windows PowerShell, helping to set up wireless access points for both internal networking and guest Wi-Fi applications.My goal within this role is to obtain MCA status after recently completing my first Microsoft Certification exam in the Installation and Configuration of Windows Server 2012, and to broaden my knowledge base to become a fully experienced Systems Administrator.

Edinburgh, United Kingdom

*Creating SharePoint Project Sites (Both 2010 and 2007) for Collaboration with Clients, Adding Clients/Setting Permissions*General Office Administration*Preparing and sending Mailshots Using HTML & Additional Software *Use of Adobe Illustrator/Photoshop/Dreamweaver*Arranging Building Maintenance*Proficient use of Microsoft Office 2010 products*Desktop Trouble shooting

Livingston

* Answer in-bound calls from customers of BSkyB* Retain Customers and Resolve any issues that they may have with BSkyB*Troubleshoot Faulty equipment over the phone with customers*Using "In-House" account management Software to update and record customers issues*Daily use of Microsoft Office suite* Work towards a specific sales target* General Customer Care

Sales Advisor: *Recommending electrical products to specifically suit customers needs. *Gaining a general knowledge of all products within the store but specialising in Computing Equipment. *Processing Credit agreements (From £100 to £5,000)Customer Service Advisor: *Dealing with customer returns and complaints *Detailing to customers how to install productsStockroom Operative: *Maintaining a managable stockroom. *Bringing in Deliveries and Checking off stock. *Stock auditing. *Managing rota's *Sending returned stock back to the distibution centre.