It Services Anz
CurrentReSound is among the world's largest manufacturers of hearing aids.Initially engaged to work with new product setup within the ERP system and to provide an overall review of the IT environment, the role and responsibility has grown in scope during my time at ReSound. It is now a broad consulting and IT services role covering both Australia and New Zealand operations, reporting to the Chief Operating Officer - ANZ. The main areas of focus include/have included:• Setup new products in the MS Dynamics NAV R2 system including sales builds, dimensions and various configuration options• Manage the Order Entry, Customer Service and Warehouse/Dispatch teams• Consult across the general IT environment and identify areas of concern and recommend improvements• Project manage local IT activities associated with relocating the business from Regents Park to Macquarie Technology Park• Act as Global IT representative and as onsite IT Support• Project Manage global IT projects at a location level ensuring business stake holders are informed through informal project management reporting