Building the Experience practice for our Manchester market. Slalom are playing an active role in the Customer Experience / Experience Design community in and around the north-west, as part of that I'm creating meaningful, innovative work that drives tangible business outcomes for our clients and benefits the Greater Manchester community.Highlights included - - Short POC to investigate the use of AI in healthcare - Ideation workshop with the outcome to build a fully working AI chatbot to help non native English speakers better understand their health conditions and medication instructions- Understanding ways of working for a global consultancy to improve internal approval times for deals. Created a service blueprint, introduced and trialled new ways of working reducing approval times by 80%- Full end to end Customer Journey for a large energy client, mapping out bottlenecks and created over 40 recommendations for change. Also provided Design Thinking Training to over 20 people.

A mobile sales and delivery SME responsible for leading on mobile engagements in the UK across multiple sectors including E&U, Travel & Transport, Public Sector, Financial Services. Additionally the UK mobile lead for the iBM & Vodafone Partnership, helping build mobile propositions which we can take to market together. My role includes leading solutioning for mobile deals, presenting IBM’s Mobile Enterprise offerings to both IBM and client teams, working with IBM Partners (Apple, Samsung, Salesforce, Adobe) and helping create new mobile go to market offerings. Building and managing a mobile pipeline, closing deals and starting the delivery engagement of new projects.Notable wins included a £55M+ multi-year mobile dev and delivery team for a leading UK health app, £7M multi-year deal for a mobile factory for a leading global re-insurance company, and £15M+ multi-year mobile factory for one of Europes leading airlines.

Working in IBM's Mobile Practice helping our Account Teams across Europe inform and educate our clients on IBM's Mobile portfolio with focus on the Apple+IBM Partnership and IBM's Mobile Garage offering. Typical work includes facilitating client workshops, scoping mobile projects, providing pricing and solution support for Mobile Garage opportunities. I have also deliver large Mobile Garage engagements in Europe, responsible for team management, mobile strategy, business engagement and driving mobile pipeline within our clients for our delivery team to build.

Supporting the largest European customer platform migration in the E&U sector @ E.On NextResponsible for reviewing the development backlog, making recommendations on agile delivery practices, reporting and tooling for the nPower (SAP) to E.On Next (Kraken) migration. Wrote and introduced guides on best practice agile practices and managing relevant backlogs, ran regular retrospectives with the wider product and management team. Took on a role as Product Owner / Delivery Lead for several products, and lead an internal development team responsible for building internal tools used by E.On Next sales teams.

Sales leader for regional teams of Subject Matter Experts aimed at Business Development and Sales Acceleration across our Mobile Practise within IBM iXManaging a pipeline in excess of $60M with a successful win rate

Experience working across multiple market sectors - finance, oil & gas, retail, fashion, automotive, but with my main focus for the past 2 years being in the financial / banking sector.Responsible for managing the on-going relationships with our clients, from ensuring contracts and commercials are in-place, to making sure our teams deliver on every project.Most of my time is spent on client sites, managing our delivery teams, making Radical visible and kicking off our next project.Highlights include taking a new Tier 1 Banking account from an initial single project to delivering nearly 20 projects in 18 months for them (£500k to £7M growth), delivering these to multiple senior C level stakeholders across their business. One example was delivering a new digital account opening solution from ideation to live in 14 weeks.When not on-site with existing clients, I was pitching our work to prospective clients

Think Big, Work Smart, Create something Radical!We’re different. We design and build innovative digital products and experiences (from online banking and business information portals to Magento e-commerce platforms) in smart ways to deliver real commercial value – fast.Every agency will tell you they’ll generate value. But it’s how we do it that’s different. Most of the agencies you’ll deal with are only interested in their particular aspect of developing a new digital product. That means having to get your product designed, developed and built from multiple suppliers. But with us you’re working with one fully integrated team from coming up with the big idea to producing the finished product. And if that’s surprising, you should see the difference it makes. Greater consistency and quality, from the initial concept to successful product; faster time to market, for a more rapid return on investment; and less waste at every stage, ensuring the least amount of work’s needed to create the most amount of value. It’s an approach that offers many advantages. And it’s built around five key principles: visualisation, learning, togetherness, speed and success.If your digital touchpoint is Mobile then I'm the person who will lead the engagement and help bring your idea to life

An internal and external champion for smartphone applications, informing, educating and evangelising smartphone application functionality and benefits.Responsible for supporting product, sales and technology teams in the understanding, analysis and definition of smartphone client requirements, and creation of product solutions / proposals. Also working directly with clients running workshops to define their app requirements.App's launched to date include, Rightmove, Arsenal, The Guardian, Fox Business (iPhone, iPad), Triple j Unearthed, ESPN Goals (iPhone, Android, Qt), Fidelity UK, Evostik, Aviva MyClaims, Enjoy England, Pizza Express (iPhone), Autotrader (iPad)

Delivering high quality Service Management to 2ergo's top tier accounts, managing the relationship between the customer and operations, ensuring that we deliver as plannedCustomer base includes O2, Ladbroke's

Responsible for generating new business and growing revenue from existing accounts.Mobica are an international consultancy, with a 100% focus on mobile development. Based in the UK and Poland they develop software on all platforms for leading players in the mobile ecosystem.Working to create innovative mobile applications across all major operating systems. Sectors worked on included music, social networking, media streaming and content delivery applications, with clients such as Shazam, BBC, Checkpoint Software,

Smartphone Software Developers (Symbian, Windows Mobile, iPhone) working with Handset Manufacturers & ISV's providing Consultancy, Training and Software Development. Responsible for Account Managing a number of key accounts, (UIQ, Shazam, Truphone), and developing new business.Achieved £700k growth from existing accounts, and £150k from new business in 6 months

Mobile Media Consulting Company, actively involved in delivering Mobile TV contracts and Secure m-Commerce development and sales to both Mobile Operators and Enterprise businesses. Allowing ease of access to business applications / services via mobile handsets, generating increased revenues for all parties.Consulted with the following Companies - Qtelmedia - Delivery of Mobile TV platformsConcept Design Technology - Sales and design consulting on their range of mCommerce applications. Introductions into all key pre-defined areas (Mobile Operators, Telecoms, Transport). Review of current applications with design and usability recommendations.FE Mobile Ltd - Mobile Payment Sales Research into pre-defined Geographic areas.

Qtelmedia is a Content Network Company delivering Live TV via Mobile Operators to consumers. Reporting to the CEO, I was primarily responsible for delivering 2 contracts in Malaysia for two large MNO's. This involved working with suppliers for delivery and installation of the Content Network (Fujitsu, Cisco, RealNetworks, NTT), project managing the rollout of the delivery to two local Mobile Operators (Maxis, DiGi), and liaising with local and international Content Providers to agree contracts for distribution of content. Content included, Liverpool FC TV, Arsenal FC TV, Barca TV, all major record labels, Reuters NewsAlso assisted with the build of a new office, agreeing the structure of the business, recruiting local and international staff to help deliver the contracts post launch.Post launch, I was responsible for the ongoing delivery of the contracted services to customers, ensuring that the editing and distribution of our TV channels is to the required standard, ensuring that SLA's are adhered to, and growing revenue by the introduction of new content and developing new ways to sell the service to the public.

Reporting to the Director of Customer Services, providing dedicated service managers to many of the UK FTSE 100. This Service Management team is a chargeable Professional Service supporting C&W Sales Channels. It functions to provide customers with highly motivated, quality individuals that can make a difference and add benefit to the products and services bought from C&W.Major Achievements:• Responsible for an increase in chargeable revenue for supported accounts - £1.4M to £2.6M over 3 years• Took a team target for ‘one off’ Professional Services order from existing account base – in two years generated £600K of additional revenue• Improved utilisation of team members by reducing duplication and ensuring multi-skilling• Worked as Thought Leader on specific elements of the C&W Customer Services Next Generation / New World Plan • Developed and maintained team headcount and cost plans, providing accurate information in support of the overall Professional Services budget

Managed the interface between C&W and their data & IP Customers for the contracted delivery of bespoke managed data services. This interface provided service level reporting on a regular basis, advised on enhancements to both the infrastructure and service(s) supplied and the management of any escalation activities related to service outages or service disruption. As part of the service and performance review activities, engaged other support departments where enhancement opportunities were identified and proactively managed the resultant change within Cable & Wireless and with the Customer. Upon contract award, was the primary contact for all issues relating to the managed data service (both internally and externally) and was responsible for providing accurate and maintained documentation on the contracted service.Achievements:• Designed & implemented new customer reporting documentation for the group• Helped develop sales collateral for the Network Management Centre

Set-up Software.Net Ltd. with my business partner focusing on two areas in the IT industry, e-business solutions for SME's and computer based training software. Worked with e-business solution packages such as IBM HPC enabling SME's to implement e-business practices into their business. Also worked with Hyperchannel to set up an e-commerce site for Software.Net, working with a number of large distributors to sell their products through our site. Appointed official distributors for LearnKey Computer Based Training Systems, and also Keystone Training Systems. These two companies are high quality, professional companies, which produce a wide range of training videos/CDs for the application and technical training market

Responsible for running the UK branch of an Irish Dust Filtration company. We sold products into the process industry mainly focusing on dust filtration & flour milling spares. Responsible for organizing and prioritizing own work load to achieve annual sales targets of products to both existing customers and new business within our current market place.Achievements include:• ’97 sales achievements 90% higher than in same period ’96• Achieved 160% of target in ‘98 through a structured marketing campaign and strategic follow up• Increased customer base by 70% over 3 year period