Stephen Melwin Mendonca Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

United Arab Emirates

United Arab Emirates

* Conducting market research to identify selling possibilities and evaluate customer needs* Identifying business opportunities by prospects and evaluating their position in the industryand researching sales options* Actively seeking out new sales opportunities through cold calling, networking and social mediaSetting up meetings with potential clients and listening to their wishes and concerns* Providing quotations to the customers and product information according to their requirements* Preparing reports by collecting, analyzing and summarizing information* Selling products by establishing contact and developing relationships with prospects, recommending solutions* Maintaining relationships with clients by providing support, information and guidance* Maintaining quality service by establishing and enforcing organization standards* Contributing team effort by accomplishing related results as needed

* Cold calling to arrange meetings with potential customers to prospect for new business* Responding to incoming email and phone inquiries and gathering market and customerinformation* Making accurate, rapid cost calculations and providing customers with quotations* Negotiating on price, costs, delivery and specifications with buyers and managers* Advising on forthcoming product developments and discussing special promotions* Creating detailed proposal documents, often as part of a formal bidding process which is largelydictated by the prospective customers* Reviewing own sales performance, aiming to meet or exceed targets* Attending team meetings and sharing best practice with colleagues

United Arab Emirates

United Arab Emirates

* Serving customers in restaurants and stores, and receiving Customers* Handling customer complaints effectively and professionally* Responding to a wide variety of customer requests by accurately assessing their needs andrequests* Monitoring & ensuring F & B service operations are running smoothly* Recording transaction / orders in Point of Sales systems at the time of order* Responsible for clearing, collecting and returning food and beverage items to proper area* Adding personal recommendations and touches to achieve maximum customer satisfactionwhile complying with all India Club policies* Organizing special events in the restaurant such as receptions. Maintain communication with alldepartments to ensure customer service needs are met

India

* Preparing details required for pre-meal briefing – out of stock items, reservations, daily specials.* Inspect table layouts in the station ensuring that they meet the standard set* Consistently offering professional, friendly and engaging service* Assisting guests regarding menu items in an informative and helpful way* Ensuring cleaning schedule is adhered to and to the required standard* Control the inventory and service equipment allotted to the station* Transporting used linen to and from Housekeeping/Laundry for use in Food & Beverage serviceareas

India

* Attend briefings prior to restaurant opening* Complete miss-en-scene and miss-en-place before the restaurant opens* Greeting customers, escorting them to seats, taking food and drink orders, and serving foodand beverages* Answering questions regarding the hotel services, explaining menu items and specials, andoffering personal attentive treatment* Co-coordinating with team workers to plan events, parties etc* Learning to provide reports on status as per the requirement of the organization, this has to bedone on a regular basis* Studying the feedback on customer satisfaction and giving a report on these results so thatnecessary suggestions can be made on improving the customer relationship* Analyzing the requirement of different divisions and providing useful suggestions with apotential to make significant changes