Steve Gregoire Email & Phone Number

Overland Park, Ks, Us

I manage a team that serves over 600 of our partners across the US. We focus on client satisfaction of our healthcare record, and serve as the face of Netsmart for all their needs and assistance. Our client alignment associates keep our partners up-to-date on the latest industry happenings, assist them with meeting their growth and financial plans as well as bring them together via multiple on-line communities to share their knowledge and experiences.

Overland Park, Ks, Us

* Manage over 30 associates in the delivery of timely, successful EMR, financial and analytical implementations* Move clients from self-hosted to Netsmart Cloud hosting for improved up-time and cost savings* Upgrade clients from older solutions to the latest software in quick, economical implementations* Drive client executive strategic planning and visioning sessions* Executive team member brought in to close deals* Focus on excellent clinician and administrative customer service and satisfaction* Deliver clients to successful Meaningful Use attestation and State Reporting

Kansas City, Missouri, Us

Lead executive for Cerner at two hospital systems in the Midwest. In charge of all facets of our relationship with the client including:* Maintain CXO and physician relationships* Develop domain strategies and maintenance* Oversee code upgrades and project implementations* Stay abreast of healthcare industry trends and requirements* Maintain a top level of support to users* Lead clients to Meaningful Use attestation* Drive comunity HIE's and patient portal models* Guide the client in all aspects of the hospital surrounding patient care and clinician support* Present new solution and integration opportunities

Kansas City, Missouri, Us

Manage team of 7 associates who own their own clients from a financial perspective; perform the transactional functions, professional services analysis and sales forecasting and reporting.* Drove larger sales deals, forged CXO relationships. * Oversaw cash collections with relationship calls, new deal creativity * Worked with Services V.P. to manage Services target and find revenue opportunities to make quarter targets * Helped with training in “Manage It” and Engagement Leaders and CRE classes * Led “Windsprints” weekly sales update meetings and strategy sessions* Assisted in creativity with Sales team to help make deals appealing to clients(ie: financing, comparing with ROI, scaling payment terms, using backlog, etc.)

Kansas City, Missouri, Us

Manage team of 13 associates who enter contracts, maintain project ownership and professional services rate matrices, own the Professional Services Administration (PSA) process and manage the Write Off application.* Developed the PSA templates and database for all of the Cerner professional services groups. * Developed the Write Off system for professional services which has transformed from an internal manual spreadsheet to a web-based application that is project owner driven.* Incorporated a monthly training workshop in the CMO which team members take turns choosing a topic and lining up the event. * Established an audit plan where we review 10% of each sales executives contracts entered to verify accuracy and determine if additional training is necessary.

Kansas City, Mo, Us

Began as Cost Accounting Mgr. Moved into Customer Service and Inside Sales Mgr. My last 2 years I oversaw the Project Sales Team that partnered with Laboratory Furniture Dealers on the installation of new labs at hospitals and universities.