Stephen Hicks

Stephen Hicks Email and Phone Number

Senior Technology Leadership in Healthcare | Agile & Scrum | Hands-On | Mobile & Web Development | Problem Solver | Team Leader @ IDEXX
Stephen Hicks's Location
Greater Boston, United States, United States
About Stephen Hicks

About Me:Senior Technology leader experienced in leading custom software application development for population health and pharmacy lines of business. Passionate about leveraging technology to enable patient care, streamline operations, and drive organizational growth. Recognized for my ability to bridge the gap between technical solutions and business objectives by blending a hands-on approach with senior leadership. I'm just as comfortable mentoring developers as working on strategy with senior executives. I excel in translating complex requirements into scalable, user-centric applications that meet the evolving needs of healthcare providers and patients alike. Strategic Leadership: Proven track record of leading multidisciplinary technology teams to deliver software solutions aligned with organizational goals and industry standards. Experience with mergers and acquisitions. Healthcare Expertise: Medicare Part D MTM, URAC Accreditation, STARS Measures. Deep understanding of compliance requirements(HITRUST), HIPAA, and industry best coding practices, ensuring all applications adhere to strict security and privacy standards.Innovative Solutions: Adept at quickly learning emerging technologies and trends to drive innovation in healthcare.Collaborative Approach: Strong communicator and relationship builder, fostering partnerships across departments to ensure seamless integration of applications that deliver value.Agile Methodologies: Proficient in Agile, LEAN and DevOps practices, championing a culture of continuous improvement and rapid iteration to deliver value to stakeholders efficiently.Spearheaded the initiative to adopt Continuous Integration and Continuous Deployment (CI/CD) practices using Azure DevOps, significantly enhancing our software development lifecycle and delivery efficiency.Operations:24/7 support of clinical call center applications and infrastructure. Change control of production and lower environments to ensure security, quality and system stability. Compliance & Security:Ensured internal processes and standards are in place to support compliance and risk management with relevant regulations and frameworks HIPAA, URAC, HITRUST and OWASP within the development lifecycle, including business continuity and disaster recovery. Implemented security measures, ensuring that our systems, data, and user information remain protected. Assisted with regular security audits, vulnerability assessments, and penetration tests.#handson #LEAN #healthcare #healthtech #populationhealth #publichealth #HITRUST #leadership

Stephen Hicks's Current Company Details
IDEXX

Idexx

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Senior Technology Leadership in Healthcare | Agile & Scrum | Hands-On | Mobile & Web Development | Problem Solver | Team Leader
Stephen Hicks Work Experience Details
  • Idexx
    Senior Software Development Manager
    Idexx Sep 2024 - Present
    Westbrook, Maine, Us
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  • Health Dialog
    Director Applications Development - Web And Mobile - Healthcare - Contact Center
    Health Dialog Dec 2016 - May 2024
    Bedford, Nh, Us
    Application Development: Strategically developed and implemented the Health Dialog application development roadmap, ensuring alignment with organizational objectives of the clinical & pharmacy call centers. This includes leading the development of web, mobile & API based applications supporting medication therapy management, population health and wellness programs for both internal and external customers.Implemented Agile methodologies and established best practices for software development processes, resulting in significant improvements in project delivery time and prioritization of product delivery. Led SCRUM ceremonies using a two week sprint.Leadership: Ability to make quick decisions with little information in an ambiguous environment. Such decisions include deciding on priority and scope to keep a project on track and communicating effectively to the business.. Decisions around resource planning and aligning the team for success.Team Leadership: Fostering a positive and diverse team culture that embraces adaptability to change and encourages calculated risk-taking and prioritizes empathetic collaboration. I empower the team to deliver outcomes with autonomy and flexibility on how to get there.Team composition: Experience managing remote teams that include director and individual contributor level of engineers, business analysis, quality engineering, architecture and production support. Acting as a senior leader mentor to new or aspiring managers and developers.Compliance: Ensuring internal processes and standards are in place to support compliance with relevant regulations HIPAA, URAC and HITRUST within the development lifecycle. Including business continuity and disaster recovery. As well as Implementing security measures, ensuring that our systems, data, and user information remain protected. Adherence to Software Development Life Cycle (SDLC). #agile #strategy #success #leadership
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  • Health Dialog
    Manager, Web Systems Development - Web And Mobile - Agile/Scrum
    Health Dialog May 2015 - Dec 2016
    Bedford, Nh, Us
    Health Dialog is a subsidiary of Rite AidLeading a remote team of software and quality assurance engineers through the Agile software development process for bespoke web-based and mobile iOS/Android applications.Collaborate cross-functionally to support infrastructure upgrades and configuration.Drive release engineering functions, encompassing CI/CD release automation utilizing Azure DevOps with Git repositories.
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  • Health Dialog
    It Team Lead Web Systems Development - .Net, C#, Sql
    Health Dialog Apr 2014 - May 2015
    Bedford, Nh, Us
    Expertise in leading development with the Microsoft technology stack, including .NET, Blazor UI, and SQL Server.Mentor and onboard new software developers via knowledge transfer sessions to facilitate seamless team integration.
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  • Health Dialog
    Sr. Software Engineer - .Net, C#, Sql
    Health Dialog Nov 2007 - Apr 2014
    Bedford, Nh, Us
    Played a key role as a Senior Software Engineer during the inception of the present CRM web application, contributing to multiple significant feature implementations.Proficient in development with the Microsoft technology stack, including .NET, Blazor UI, and SQL Server.
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  • Riverstone Holdings
    Programmer Analyst
    Riverstone Holdings Mar 2004 - Nov 2007
    Leveraged Service Oriented Architecture (SOA) to migrate mainframe legacy applications, creating transactional financial and claim handling web applications utilizing Asp.Net, SQL Server 2000, and .Net Remoting in C#.Ensured architectural consistency by implementing common Data Access, Workflow, Reporting, Document Management, and Base Page objects across all applications. Prepared meticulous migration plans for scheduled releases to test and production environments.Steered the development life cycle by engaging in technical discussions, composing technical specifications, crafting workflow diagrams, and generating object documentation. Collaborated closely with business analysts to capture and understand requirements.Designed and implemented stored procedures in line with application design or ad hoc requests, maintaining system integrity and optimizing performance.Acted as a mentor to guide team developers in acclimating to the existing architecture, particularly in developing business or presentation layers.Responsible concurrently for troubleshooting and maintenance of all application layers using log files and tracing.
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  • Keane
    Contractor - .Net Applications Programmer
    Keane 2003 - 2004
    London, United Kingdom , Gb
    Played an integral role in designing and developing Business Service objects to construct new applications, contributing to the enhancement of business processes.Assumed responsibility for the maintenance of Visual Basic Console Applications, addressing evolving business requirements.Created and managed SQL Server DTS packages and stored procedures, enabling the seamless translation and import of flat file feeds from an offsite mainframe.Demonstrated rapid adaptation to the architecture and coding standards of the RiverStone IT Unit, ensuring consistency and efficient collaboration.
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  • Dun & Bradstreet Software
    Staff Consultant
    Dun & Bradstreet Software 2002 - 2003
    New York, Ny, Us
    Developed re-usable objects as a part of C# class libraries built for Quick Data Services Job Manager (A suite of 12 applications designed to maximize output from a small team of analysts), with object oriented methodologies, normalized database models and technical documentation. Created user interfaces for the Quick Data Services Job Manager using proprietary class libraries, templates using DHTML, Java Script and CSS.Designed and developed SQL DTS Packages to import monthly data feeds to create and update the Data Repository, a 60+ GB data store responsible for driving the Quick Data Services data needs.Developed N-tiered Private Data Portals using Active Server Pages, Visual Basic, COM+ and SQL Server 2000. Private Data Portals are a tailored solution that distributes leads to a sales force via the web for easy access to leads anywhere, anytime. Consulted with existing clients to understand their business needs for modifications and enhancements to the private data portals.Planned, scripted and executed quarterly data updates for the Private Data Portals. Reduced update time by over 60% by streamlining the queries used during the updates.Successfully maintained and supported the private data portals to consistently ensure 90% availability to adhere to contractual agreement with clients.Member of Quick Data Services, QDS provides sales and marketing professionals with the ability to enhance their customer and prospect databases by providing standard and customized database services with quick turn-around. Concurrently fulfilled ad hoc QDS requests with client consultation. Custom analysis was performed on client data bases using T-SQL and the Dun & Bradstreet database.Developed web based applications to streamline QDS processes. This included a web application, Match and Append, which imported client data, matched it in iMarket's proprietary software and appended data from the Dun & Bradstreet SQL database.
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Stephen Hicks Education Details

  • Keene State College
    Keene State College
    Computer Science
  • Woodstock Academy
    Woodstock Academy
    High School

Frequently Asked Questions about Stephen Hicks

What company does Stephen Hicks work for?

Stephen Hicks works for Idexx

What is Stephen Hicks's role at the current company?

Stephen Hicks's current role is Senior Technology Leadership in Healthcare | Agile & Scrum | Hands-On | Mobile & Web Development | Problem Solver | Team Leader.

What schools did Stephen Hicks attend?

Stephen Hicks attended Keene State College, Woodstock Academy.

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