AI ChatBot, Agent and business Integration consultant

In an increasingly complicated retail environment, customer engagement with local business has become essential. If you are a local business owner, it is sadly no longer enough to just open up a shop, hang out a sign offering goods and services for sale at a price and advertise your business on Google, Facebook, GumTree, etc. Linear approaches of one-way communications to your customers are not an effective strategy anymore. Customers want a relationship with their suppliers through two-way… Show more In an increasingly complicated retail environment, customer engagement with local business has become essential. If you are a local business owner, it is sadly no longer enough to just open up a shop, hang out a sign offering goods and services for sale at a price and advertise your business on Google, Facebook, GumTree, etc. Linear approaches of one-way communications to your customers are not an effective strategy anymore. Customers want a relationship with their suppliers through two-way engagement. We encourage interaction, engagement, and benefit-sharing between you and your customers through a series of fluid exchanges which are more non-linear, free-flowing and both one-to-many or one-on-one in nature.Steve Hodgson Marketing Services offers digital services to local businesses which are proven to be successful in modern markets. Show less

Project managed complete business startup.♦ Developed business plan and secured funding for business.♦ Managed a small team which accomplished: - Market research for niche bamboo fabric product line. - Website development, configuration and content development.♦ Developed and implemented marketing strategy with social media.♦ Implemented SEO and advertising strategy.♦ Conducted handover of daily operation to business owner.

Management of a programme of work to consolidate legacy company systems, networks and other infrastructure and reduce technical debt across the iiNet Group

Lead a two-year business transformation to improve remote village management service delivery through: - Reducing the cost of service delivery. - Improving the capability of service delivery. - Exploiting economies of scale through some service centralisation.Deploy a Remote Site Management Systems (RSMS) business template solution for travel, accommodation and roster management to remote villages within Australia and a supporting call centre to be established in Perth, WA.

Working with local and international stakeholders, I will lead the development of a global template solution and establish a Global Centre of Excellence for remote mine site village management at The Compass Group.Accountabilities:♦ Conduct strategic and tactical planning for village management services across the group.♦ Develop a business model for assistance with village management systems deployments in Australian and wider geographies.♦ Establish a global centre of… Show more Working with local and international stakeholders, I will lead the development of a global template solution and establish a Global Centre of Excellence for remote mine site village management at The Compass Group.Accountabilities:♦ Conduct strategic and tactical planning for village management services across the group.♦ Develop a business model for assistance with village management systems deployments in Australian and wider geographies.♦ Establish a global centre of excellence operation for village management services.♦ Conduct pilots of village management systems at Australian remote villages.♦ Develop a global template service, process and technology model for village management.♦ Establish a global framework village management software licensing and support framework.♦ Establish a software development roadmap for enhancement and integration of village management systems. Show less

Managed business transformation programs within the Enterprise Solutions Partner division of Western Power.Accountabilities:♦ Delivery of projects to provide formalised program, project and portfolio management for Western Power’s approved work program.♦ Delivery of a complex program of work, building on earlier projects.♦ Delivery of strategic change in process and systems across the organisation.♦ Managing several streams of work with differing methodologies and… Show more Managed business transformation programs within the Enterprise Solutions Partner division of Western Power.Accountabilities:♦ Delivery of projects to provide formalised program, project and portfolio management for Western Power’s approved work program.♦ Delivery of a complex program of work, building on earlier projects.♦ Delivery of strategic change in process and systems across the organisation.♦ Managing several streams of work with differing methodologies and techniques.♦ Managing a team of direct reports.♦ Managing a champions’ forum of senior branch managers across Western Power and engaging the forum on strategic challenges for the organisation.Key Achievements:♦ Prepared business cases and acquired funding of $20M on projects and programs.♦ Key involvement in multimillion dollar software license contract negotiations.♦ Implemented ARIBA e-Procurement source to contract system and conducted successful reverse e-auction.♦ Worked with IT branch delivery manager on IT program and project methodology development. Evaluated PPM methodologies, including PMI, PRINCE2, MS Sharepoint, Instantis Enterprise Track.♦ Acted as formal leader for a team of 8 personnel, conducting appraisals and career management. ♦ Led several initiatives on improving PPM management at Western Power.♦ Led application projects to replace the informal systems used to manage the Western Power approved work program (~$1B pa) with Oracle Primavera PPM systems.♦ Implemented Oracle Primavera portfolio/project management system.♦ Implemented Oracle DBs on Blade servers, implemented virtualised environments for testing, training.♦ Led take-up of 1,000+ engineering projects and programs.♦ Deployed systems and training to 800+ employees.♦ Developed and managed a subsequent program of work, supervising 5 project managers, consisting of: technology, business process, governance and workflow, data quality and transition work streams. Show less

Accountabilities :♦ Plan, estimate and resource assigned application projects across CSC accounts.♦ Manage assigned application projects to the triple constraint and report to client and CSC management.♦ Working with CSC account management, when I had spare capacity: o Manage client relationships. o Prepare bids. o Resource projects.Key Achievements:♦ Led application projects to define business architecture for eProcurement and contract management at the… Show more Accountabilities :♦ Plan, estimate and resource assigned application projects across CSC accounts.♦ Manage assigned application projects to the triple constraint and report to client and CSC management.♦ Working with CSC account management, when I had spare capacity: o Manage client relationships. o Prepare bids. o Resource projects.Key Achievements:♦ Led application projects to define business architecture for eProcurement and contract management at the Water Corporation. Identified opportunities for financial and strategic benefits totalling $35M over 5 years. Developed a Procurement Management Program of 10 application projects. Directed much of the PMP program, supervising 2 Project Managers and the business change management. Managed multiple vendors.♦ Applications Tower Lead (Program Manager – Procure to Pay, Catalogue Management, Service Level Reporting streams) role for a global transition of infrastructure, software and help desk facilities for BHP Billiton.♦ Implementation Manager for multinational site implementations of Documentum software for BHP Billiton Petroleum.♦ Developed and won proposal and then managed Business Warehouse KPI reporting project for BHP Billiton Iron Ore from construction to implementation, staying within budget and using virtual teaming across 4 states.♦ Managed Proof of Concept project for registering of property interests at Landgate using Ajax and web services on an enterprise services bus (ESB), coming in on time and budget. Worked with business and the enterprise architect to commence definition of the enterprise architecture for Landgate, beginning with business strategy, a business services model and a business process model for business services. Technology and application architecture developed within the project was designed to conform to the emerging enterprise architecture.♦ Led the EOI response from CSC to an invitation from BHP Billiton Iron Ore for the provision of an architectural service for WA. Show less

Accountabilities:♦ Led an Enterprise Architecture Working Group with representatives drawn from business and technical positions across the international ERG Group to define an enterprise architecture for the ERG Group.♦ Provided application system architecture services for Automated Fare Collection (AFC) System projects internationally.Key Achievements:♦ Defined a template business, applications and technology enterprise architecture model for Transit Service Bureaus… Show more Accountabilities:♦ Led an Enterprise Architecture Working Group with representatives drawn from business and technical positions across the international ERG Group to define an enterprise architecture for the ERG Group.♦ Provided application system architecture services for Automated Fare Collection (AFC) System projects internationally.Key Achievements:♦ Defined a template business, applications and technology enterprise architecture model for Transit Service Bureaus (TSBs), i.e. ERG transit operating companies, across the international ERG Group, based on The Open Group Architecture Framework (TOGAF), incorporating:♦ A business services operational model that defined the range of services performed by ERG TSBs within service pillars and a business operating strategy.♦ Extended business value chains defining lines of profitability for the business.♦ A business services sizing model to assist TSBs with workforce and infrastructure planning for the services they wished to operate.♦ A business reporting model that identified Key Performance Measures (KPIs) for business services and service pillars to allow performance measurement of TSBs that have deployed the business architecture and strategic analysis of operational and financial health.♦ Policies, plans and procedures for Financial Management, Human Resources Management and IT Services Management, based on the ITIL Framework, within the TSB.♦ Processes and workflows for operational business services.♦ Designed application system architecture for Västtrafik AFC project, Gothenburg, Sweden. Västtrafik is a public transport company in western Sweden running buses, trams, trains and ferries.♦ Assisted with application system architecture design of Las Vegas monorail AFC project, Las Vegas, NV, USA. The monorail is a seven-station, 4-mile, monorail system that operates on an elevated guide way and provides access to nearly every major hotel and attraction on the Las Vegas Strip. Show less

♦ Contracted initially as the Solution Architect for a large program of work (‘INCA’) formed to merge the financial systems and data of two legacy companies, Price Waterhouse and Coopers and Lybrand, as they merged into PricewaterhouseCoopers (PwC) UK.♦ Planned business transition for the systems merger and managed a Transition Steering Group.♦ Managed two large programs of work.Key Achievements:♦ Managed the ‘INCA’ program and brought it in on time – a critical year-end… Show more ♦ Contracted initially as the Solution Architect for a large program of work (‘INCA’) formed to merge the financial systems and data of two legacy companies, Price Waterhouse and Coopers and Lybrand, as they merged into PricewaterhouseCoopers (PwC) UK.♦ Planned business transition for the systems merger and managed a Transition Steering Group.♦ Managed two large programs of work.Key Achievements:♦ Managed the ‘INCA’ program and brought it in on time – a critical year-end closure. Led teams totalling 60+ people, reporting through 5 projects, with a budget of £18.6M and deployed software to 25,000 PwC UK staff. The program was highly successful and very well received.♦ Managed the ‘Acquire’ program which involved the deployment of a highly customised e-Procurement packaged solution to PwC UK’s internal offices and the development and implementation of a related procurement financial control system using overseas contractors. The program was subsequently hailed as one of the most successful commercial UK e-commerce deployments. The program had staffing of 50+, a budget of £6.7M, was deployed to 13,000 users with £3M per month of e-Procurement business across its first six months of operation. Show less