Stephen Micham, Cdlp® Email & Phone Number

Union Home Mortgage Corp. NMLS# 2229 | LO NMLS# 140175 | OH: MLO.008330.001 | MI: 140175 | Equal Housing Lender | nmlsconsumeraccess.org | 8241 Dow Cir. Strongsville, OH 44136

Toledo, Ohio Area

Leadership role responsible for oversight of mortgage production, loan pipeline management, branch relationship maintenance, business partnership development, talent recruitment, and staff coaching.• Utilized Critical thinking skills and attention to detail to aid in the successful National deployment of Home Lending Transformation, a multi-year corporate initiative to change origination platforms and streamline operational systems. • Leveraged interpersonal skills and coaching abilities to restore stability to the market by increasing support staff 225% reducing the branch to loan officer ratio by more than 50% which significantly improved the customer and partner experience. • Applied exceptional product knowledge and customer centric sales approach resulting in multiple consecutive year receipt of Market All Star Award for top mortgage unit production and a ranking of #6 nationally in cross sell productivity. • Exercised skills in process analytics to contribute to the development of new reporting systems that streamlined production management making it significantly more effective and time efficient.

Toledo, Ohio Area

Branch operations manager with responsibilities to include business development, advertising and marketing oversight, budget and expense management, payroll administration, loan pipeline facilitation, recruiting and coaching. • Capitalized on entrepreneurial spirit and networking abilities to introduce a new mortgage brand to the local market and build it into a successful branch operation.• Identified opportunity with struggling operation and negotiated merger to take over business operations, buyout equipment, and employ existing staff effectively doubling production capacity.

Toledo, Ohio Area

Corporate partner with responsibilities to include oversight of mortgage production, pipeline management, business partnership development, talent recruitment, and staff coaching.