Wastecare provide a recycling and waste management service enabling companies from all business sectors to manage and report their waste, from collection to recovery regardless of the type, volume or location. Major customers include Asda, Tesco, the Ministry of Defence, Coca-Cola and Duracell.Heading a department supporting 500 staff on 17 sites in the UK, my role is to manage the development and delivery of systems, solutions & infrastructure to support a diverse business which sees the innovative use of IT as a key element of its future success.To achieve this I recruited and developed a strong team. I implemented ITIL processes for ticket logging and resolution. I delivered a radical improvement in the quality of our in-house software development via the adoption of change control and testing processes. I oversaw a move to Agile development methodology in response to business demand for short development lead times.I have managed the integration of software and processes of multiple business acquisitions. Specified and implemented a hosted Avaya IP Office call-center solution. Managed a migration to Sage 200 accounts software integrated with our in-house developed ERP/CRM system. Acted as technical architect for infrastructure migration to high-availability VMware & SAN platform.I defined and implemented robust policies and procedures leading to ISO 27001 certification.In addition I managed the IT aspects of a successful disaster recovery and business continuity process including relocation following a major fire at the head office.

Recruited at the beginning of a period of rapid business growth to re-shape and develop the existing IT team, infrastructure and software solutions. Reporting directly to the MD.

Hammonds Direct was a leading specialist legal firm processing high volumes (> 10,000 pcm) of remortgages and Home Information Packs for the largest UK banks, building societies and estate agency chains including Barclays, HBOS, RBS, Cheltenham & Gloucester, Britannia and YourMove.Initially worked under the Head of IT, developed to become a senior business manager reporting directly to the Operations Director. Defined strategy and policy, led a team of 10 and controlled an annual spend in excess of £750,000.Headed a department supporting over 400 users on multiple sites in the UK and in India. Included all desktop and server applications, licensing, user support, network infrastructure, over 40 servers, over 350 PCs and all telephony including a 60-seat call centre. Consistently exceeded service levels with a constant focus on the needs of the business. Successfully met challenges raised by the business doubling in size, launching new product lines, opening multiple offices and utilising homeworkers and BPO.Acted as Business Continuity Manager and Security Manager, responsible for all BCP and Disaster Recovery activities and Information Security policies and procedures.Reduced costs in telecoms, datacoms and on support contracts, increased availability on all services.

Recruited and led a team of 3 supporting over 250 staff. Developed new business processes for Conveyancing transactions. Implemented document imaging and workflow solutions. Migrated services from Novell to Active Directory. Implemented a new accounting suite.

Provided dedicated IT resource for the Mortgage Arrears department, acting as System Administrator for a MicroVAX cluster and providing 1st-line support to over 150 users.Transformed the use and availability of MI. Migrated services from VAX’s and terminals to Windows PC's and Novell servers.

Supported and administrated MicroVAX cluster and CONVEX UNIX super-mini. Provided services for 4 business units in the Clarke Chapman group. Implemented a new accounting and ERP package throughout the group.