Stephen Johnson Email & Phone Number

Alexandria, Virginia, United States

Provide offshore and in-house development team management with weekly check-ins and product managementresponsibilities. Revitalize and lift-shift work on old systems migrating to modern systems. Given full infrastructure leadershipwith hands-on involvement, including Azure web applications, on-premises exchange, on-prem PBX, and physical securitysystems. Coordinate interdepartmental technology initiatives to improve functionality and eliminate operational waste.Core Accomplishments:➥ Renegotiated contracts and shifted vendors, achieving an 82% decrease in annual security and infrastructure operationscosts.➥ Designed and implemented systems for inventory control, software license management, and knowledge base repositoriesas part of proper business continuity structure and resilience.➥ Migrated projects from offshore development to in-house developers to improve quality control and reduce reliance onthird-party operations, minimizing our security footprint.

Newport, New Hampshire

Carroll Concrete is a ready-mix concrete company with 17 ready-mix plants located across New Hampshire and Vermont.⌨ Learn more about Carroll Concrete at: www.carrollconcrete.com As Director of Technology, I am accountable for leading a team of 3 technology staff to shape the IT Department’s vision and strategy, implement a robust information security infrastructure, deploy and operationalize state-of-the-art IT systems, and develop forward-looking IT policies and programs with an emphasis on cybersecurity, productivity, reliability, and efficiency.To carry out my mandate, I oversee all technology functions and day-to-day operations for 17 locations, including: hardware and software, quality control, network maintenance, compliance, and cybersecurity.I also manage and administer an $850K budget, implement ITIL standards, coach department heads on new technologies, analyze and identify targets ripe for transformation, and lead change management initiatives to overhaul outdated IT processes.Among my accomplishments, I have:➥ Modernized the technical infrastructure, replacing legacy systems with cloud solutions for all 15 locations.➥ Transitioned from direct access copper to high performance fiber providers to improve resiliency, reduce company-wide outages from 5 to 0, and decrease internet costs by 35%. ➥ Generated $48K+ in cost saving by migrating to a VOIP phone system.➥ Identified, qualified, and sourced new service providers and third-party vendors to reduce outages, increase network uptime to 99.999%, and achieve over $6K in monthly cost savings from vendor transfers.➥ Decreased the number of monthly support calls by ~60%. ➥ Reduced malware and fraudulent emails by ~80%.➥ Implemented an email security testing platform that reduced suspicious email interactions by 20%.➥ Shaped a highly agile, proactive, and disciplined department that anticipates and preempts external risks.

I joined iComm360 in 2014, where I provided on-demand Chief Information Officer (CIO) services to a range of SMB clients. Among my responsibilities, I developed and maintained IT budgets up to $1.5MM. I also led a suite of projects to support clients’ business objectives, shape a robust and secure IT infrastructure, fulfill clients’ software needs, facilitate the transition to virtual platforms, and establish cohesive IT processes and policies informed by industry best practices.Some of my key contributions include:➥ Directed multiple IT functions, including: budget allocation, project structuring, security portfolio analysis, roadmap design, staff training, and vendor management.➥ Developed, maintained, and managed clients’ virtual environments and IT infrastructure. ➥ Managed and developed a portfolio of 35+ clients across a range of industries, including: aggregate landscaping, insurance, finance, nonprofit, real estate, and food and beverage. ➥ Served as a proxy supervisor to 30+ help desk personnel.➥ Consistently ranked #1 revenue producer for the organization.➥ Architected the Cloud Hosting Division that generated over 50% of the company’s income.➥ Renegotiated with vendors to achieve project and material cost reductions of up to 25%.

As Account Manager, I was tasked with establishing a 24/7 task force comprised of 6 staff to develop and retain the organization’s highest revenue generating client (accountable for 75% of all revenue). Some of my contributions include:➥ Collaborated with the Chief Technology Officer to implement best practice policies and SOPs governing employee onboarding and career development processes.➥ Worked with in-house developers on 5 developer projects to enhance operating efficiency and improve the ticketing system.➥ Held daily summary meetings and Scrum sessions; successfully decreased ticket turn-around times by ~14%.

Provide application support for SCCVIPerform routine audits and monitoring of system software applicationsEngage in maintaining service requests and performance logsLiaise between other DoD agencies and application vendors to troubleshoot security scanning systems as a level III support personnelPerform file transfers as well as system and network monitoringInitiate and implement upgrades to keep pace with current technology and requirementsOversee the loading, operation, and back-up of applications and databasesMaintain IAVA and antivirus currency as well as engaging in elevated customer support issues

I strategically provided comprehensive support across the U.S. military personnel website utilizing secret clearance. Managed the delivery and performance of 18 technicians in the call auditing, the execution of service level agreements, reviews, and security breach reporting functions. Facilitated training to staff to enhance skillsets and capabilities. ■ Promoted to Team Lead overseeing night shift operations within one year.