Stephen Morris Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, Us

Knoxville, Tennessee, Us

Partnered with the CIO to develop the organizational and infrastructure strategy for fast growing retail company with over 120 stores. Provided thought leadership on architecture and integration strategy to deliver effective business focused solutions with accelerated timelines. Improved operational discipline of IT with recommended practices for Service Desk, Network Engineering, Security, and Server Infrastructure. Engaged business partners in Ecommerce and Marketing to drive technology capabilities, performance, and business process improvements for guest engagement, guest data, and cross channel experience.Fashion focused, cause motivated!

Chesapeake, Virginia, Us

Managing the Enterprise Architecture team provided an opportunity to make a greater contribution to Family Dollar’s IT strategy. To more effectively support our growth targets and transformation to a service based delivery model, Enterprise Architecture works closely with our business and technology teams to align our solutions with our IT vision and technology roadmaps.Key Initiatives:• Define EA vision, mission and service model• Manage engagement for Microsoft’s Enterprise Strategy Program• Develop Family Dollar’s strategic infrastructure program• Reference architecture for Oracle EBS Upgrade (OEL, OVM)• Virtualization strategy for Oracle Enterprise Linux• Application interdependency mapping to support DR reclassification• Program Manager for strategic infrastructure work stream• Cloud strategy for migration of store support systems• Kronos cost model internal versus hosted• Program Manager for Store Portal (SharePoint) migration to Amazon Web Services• Process improvement and maturity of infrastructure change process to align with ITIL • Implement CMDB to support technical services dashboards, metrics, and trending

Chesapeake, Virginia, Us

As a manager of both the Server and Project operations team I focus on delivering core infrastructure systems supporting Family Dollar's evolving business needs.My team of sytem engineers and technical project managers works with both IT and business partners. By applying Family Dollar's project methodology, and drawing on technical expertise, the team achieves its goal of delivering successful projects focusing on risk mitigation, industry recommended practices, and solutions aligned with business requirements. Key Initiatives:• SharePoint 2010 portal upgrade• Datacenter modernization• Datacenter extension to Peak 10• Windows 7 and Office 2010 deployments• Active Directory redesign• Overseas office grand opening, Hong Kong and Shenzhen• Oracle and Appworx upgrades to support batch processing improvements• Unix to Linux transition• Server virtualization and backup roadmap• SCOM – SCCM process improvements for monitoring and patch delivery• Office 365 evaluation

Charlotte, North Carolina, Us

As manager of the Global IT Operations team my responsibilities included both day to day operational management as well as oversight of key projects and initiatives with global scope. I managed a team of 25 members responsible for 24x7 operational support, global messaging, SAP Basis, database administration, and helpdesk.Key initiatives: • Shared service data center relocation from Pennsylvania to Arizona.• Reviewed contracts and built financial models to justify staffing alignment.• Budget responsibility for helpdesk operations (1.2 Million)• Migration of messaging to VM Ware to reduce costs. (AS400 to Intel)• Implementation of CA Service Desk to replace existing call center application.• Design and implementation of change management process.• Establish relationships and partnerships with key vendors.• Manage incident escalation and business communications for IT Operations.

Catonsville, Md, Us

As manager of the Server Operations team I have worked to improve technology and processes that support Erickson's IT Infrastructure. This role combined my project management experience and technical architecture allowing me to lead a 7 member team supporting over 450 servers in a distributed infrastructure across 22 sites. In addition to line management; my responsibilities included functioning as a program manager for key infrastructure projects. By working with project managers to track status, executive sponsor's to justify capital expenditures, and technical architects to formulate technology strategies and implementation plans I have successfully executed key initiatives in support of Erickson's corporate strategy.Key initiatives: • Global hardware replacement at our retirement communities• Application security projects, two factor authentication and integrated AD Authentication• Infoblox DNS/DHCP migration• Evaluation of current state of account provisioning strategy including next steps• Data center design and relocation planning• Virtualization strategy for cost reduction and improved manageability. Implemented VM Ware.• Enterprise monitoring - HP Business Availability Center, Loadrunner, System Center 2007 • Process excellence project supporting managed operations (COBIT)• Manage incidents and problems for IT Operations• SAN infrastructure replacement (transition from EMC to Netapp)• Exchange 2007 implementation planning

Hunt Valley, Maryland, Us

The Enterprise Architecture team developed short and long-term strategies for technology applications at McCormick. As the senior member of the team I evaluated and defined technology standards, managed strategic infrastructure projects, and established vendor relationships such as Microsoft Premier Support to adhere to best practices and recommendations.Key initiatives:• Digital identity management infrastructure lead. Responsible for scoping and process definition to support identity management project at McCormick. Worked closely with Deloitte and Touché and McCormick's security team to define process requirements, infrastructure component selection, design, and deployment.• Project Manager and technical lead for a multi-site, global implementation of Active Directory. Responsible for scope definition, design, and implementation for conversion of McCormick's global infrastructure from Novell Netware to Microsoft Active Directory. Managed two million dollar budget over two year period. In addition to managing the project, participated as a high-level technical resource in the infrastructure design and coordinated activities with vendors to ensure a stable infrastructure post implementation. • Worked with Global IT Strategy group to develop and implement standards across organization. Designed processes and recommended procedures for software, hardware, and infrastructure. Provide high-level support and consulting for workstation, network, and server groups.

Toronto, Ontario, Ca

Acted as the lead technical resource and coordinated upgrade of PHH Web Applications hosted on IIS. Developed and applied best practices for upgrade and integration initiatives. Integrated Brio Portal with existing web applications and security to provide enhanced functionality. Managed plans, coordinated resources, provided technical direction and direct support to Technology Services group.

Toronto, Ontario, Ca

Responsible for the support and maintenance of production Intel server environment. Provided high-level support to ITS strategic initiatives. Coordinated year 2000 project for Novell, NT, and Exchange environments. Managed testing and upgrade of all necessary components for Y2K.

Toronto, Ontario, Ca

Hired by PHH to work with the Distributed Systems and Information Technology Dept. Provide support to network environment and strategic initiatives throughout the business. Managed help desk resources. Provided high-level support for all escalated issues and ensured high level of customer satisfaction by providing timely feedback and problem resolution.

Hunt Valley, Maryland, Us

Worked at PHH as a contractor, outsourced from System Source. Provided help desk support to over 1000 users in Vehicle Management building. Installed and configured Sybase client and ODBC to support `SPIN' project. Coordinated companywide upgrade to Novell Client 32. Acted as liaison between PHH and System Source.

Hunt Valley, Maryland, Us

Responsible for maintaining technical operations in three classroom locations. Provide support to instructors and diagnosed problems with hardware, software, and network. Completed upgrade of three networks to Netware 4.1. Daily duties include: setup and installation of software for classes, administration of Netware 4.1 servers, and shippingcurriculum to class sites.

Mba

Bs, Management Statistics & Decision Information Science