 Contributed Communications and OCM expertise to an initiative to replace an antiquated State HR system, guiding individual State departments through the transition to a cutting-edge solution Developed and executed strategic communications and OCM plans tailored to each department's unique needs, ensuring seamless adoption of the new technology while mitigating resistance and maximizing employee engagement Delivered customized, tailored training materials to State counterparts, upskilling and training State employees in OCM principles and best practices

 Developed change assessment for use at individual project or initiative level to determine scope of Change Management and Communication needs Determined change strategies for development of new Change Management function at the firm, determining needs and planning for future roadmap Analyzed planned technical changes for necessary communications opportunities and ensured audiences were informed using clear, concise, and engaging communications to prepare them for changes Designed and executed Communication campaigns to drive awareness and engagement with new technology changes.

 As member of the Enterprise Change Office (ECO), performed strategic planning and execution of diverse array of communications campaigns to drive company culture and employee engagement around change. Delivered all aspects of communications campaign (audience analysis, impact assessment, communication planning, and execution) for PNC’s Technology and Innovation (T&I) division during transition to new Project Management tool.  Conceived, developed, and facilitated a network of Business Technology representatives to support and champion a Change-positive culture. This forum represented multiple lines of business who collaborate to solve problems, solicit and vet enhancement requests for ECO-owned tools from their respective areas, and determine best practices in using new methodologies. Worked cross-functionally with multiple crews (development, training, process, documentation, etc.) using Agile project management methodology to create monthly release communications detailing changes to ECO-owned tools, processes, and methodologies. Performed prioritization of enhancement requests from end users and determined the viability of suggestions, outlining next steps in development process assignment of resources  Developed impact assessment and audience analysis for offboarding of 9,000+ users from one backlog management tool to another. The communications plan resulted in all users being successfully offboarded a month ahead of the planned deadline. Performed intake for communications requests as determined by organizational needs. Conducted impact assessments and crafted communication plans for each individual request to determine best methods for communicating changes to PNC employees.  Liaised as needed with other communications teams at PNC to coordinate cross-functional communication efforts for both internal and external communication programs.

 Researched requirements for Tier 4 Student visa applications, updated internal team documentation and training manuals, and managed and trained entire US team of 9 in the new processes involved. Created customer-facing content for students to use to complete their visa applications. Hosted customer-facing live streams and podcasts presented in-depth visa information and fielded questions from students live. Liaised between universities and company regarding individual student cases to resolve any student-specific crises that arose.

 Researched EU GDPR privacy law and developed new internal policies and existing policy process improvements to ensure internal compliance with the regulation, resulting in full team compliance with the law upon its immediate effect. Developed impact assessment and communication plan for US Team to effectively socialize new policies and drive cultural changes to ensure effective adoption. Managed team of 9 in implementing the necessary process improvements and as SME for ongoing questions regarding the law, resulting in consistent team messaging to students and universities and a smooth policy transition. Created team documentation and resources for every aspect of the regulation and published the documentation internally prior to the law going into effect, mitigating confusion, and ensuring team cohesion. Liaised between company and universities to ensure communication between all parties complied with the regulation

 Advised 1000+ students on process of applying to British universities, resulting in 55% arrived-on campus percentage (goal of 50%).  Wrote copy for Across the Pond website in the form of blog posts and press releases and assisted Social Media Team in curating social media presence for Across the Pond on Facebook, Instagram, and Twitter with special regard to SEO and SEM best practices.

Developed processes for internal communication improvements and managed adoption of changes across Customer Service division. Developed and executed internal communication campaigns to engage employees and drive desired culture changesPerformed speechwriting for Director of Customer Service’s monthly address to Customer Service Reps

Automated financial reporting documents using proprietary software at Confluence Technologies.