Stephen R. Email & Phone Number

Chicago, IL, US

Chicago, Illinois, US

 Contributed Communications and OCM expertise to an initiative to replace an antiquated State HR system, guiding individual State departments through the transition to a cutting-edge solution Developed and executed strategic communications and OCM plans tailored to each department's unique needs, ensuring seamless adoption of the new technology while.

Chicago, Illinois, US

 Developed change assessment for use at individual project or initiative level to determine scope of Change Management and Communication needs Determined change strategies for development of new Change Management function at the firm, determining needs and planning for future roadmap Analyzed planned technical changes for necessary communications.

Pittsburgh, Pennsylvania, US

 As member of the Enterprise Change Office (ECO), performed strategic planning and execution of diverse array of communications campaigns to drive company culture and employee engagement around change. Delivered all aspects of communications campaign (audience analysis, impact assessment, communication planning, and execution) for PNC’s Technology and.

Hampshire, GB

 Researched requirements for Tier 4 Student visa applications, updated internal team documentation and training manuals, and managed and trained entire US team of 9 in the new processes involved. Created customer-facing content for students to use to complete their visa applications. Hosted customer-facing live streams and podcasts presented in-depth.

Hampshire, GB

 Researched EU GDPR privacy law and developed new internal policies and existing policy process improvements to ensure internal compliance with the regulation, resulting in full team compliance with the law upon its immediate effect. Developed impact assessment and communication plan for US Team to effectively socialize new policies and drive cultural.

Hampshire, GB

 Advised 1000+ students on process of applying to British universities, resulting in 55% arrived-on campus percentage (goal of 50%).  Wrote copy for Across the Pond website in the form of blog posts and press releases and assisted Social Media Team in curating social media presence for Across the Pond on Facebook, Instagram, and Twitter with special.

Warrendale, PA, US

Developed processes for internal communication improvements and managed adoption of changes across Customer Service division. Developed and executed internal communication campaigns to engage employees and drive desired culture changesPerformed speechwriting for Director of Customer Service’s monthly address to Customer Service Reps

Pittsburgh, PA, US

Automated financial reporting documents using proprietary software at Confluence Technologies.

Master’S Degree, English Literature

Bachelor'S Degree, English - Creative Writing