Stephen Muratore Email & Phone Number

Nevada City, California, United States

A writer on the User Assistance team responsible for developing documentation, training materials, technical guides, and community-generated content for SAP business software. Developed Help, video tutorials, configuration guides, and a user-community portal. Deployed on SAP Sourcing, SAP Ariba Networks, SAP SuccessFactors.• Restructured Help from an UI-based to a task-oriented structure.• Restructured complex integration and configuration guides along task-oriented lines.• Aggregated training materials created by expert users into an SAP community website. Collaborated with expert users toward the generation and promotion of new community-generated materials.

ADOBE SYSTEMS, INC., San Jose, California 2005-2010Senior Technical Writer The lead writer responsible for developing documentation, training materials, and community-generated content for Adobe Premiere Pro, a professional video-editing software program. Developed Help, video tutorials, the contents of a custom search engine, web portals, a blog, and other training resources.• Restructured Help for Adobe Premiere Pro for authoring in a DITA-based Help delivery system, streamlining the production process and making Help topics more discoverable to end users.• Led a team of writers in documenting features and workflows new in Premiere Pro 2.0, teaching the team about video editing in order to increase the accuracy and depth of Help.• Reduced the cost of Premiere Pro documentation by absorbing the responsibilities of 3.5 people at the start of the CS3 development cycle.• Increased collaboration with the product team and the user community, improving the quality of Help and training materials for the CS3, CS4, and CS5 releases of Premiere Pro.• Revised outlines, corrected inaccuracies, coached presenters, solved technical problems, and tested sample files for dozens of written and video tutorials for releases 2.0, CS3, CS4, and CS5..• Wrote about a dozen topics a year shared by writers for other Adobe products in their documentation, thereby reducing the cost of documentation localization for several products.• Staffed, trained, and supervised a team of volunteer community help moderators, using feedback from the community to correct errors in the documentation and to identify topics for which instruction was needed.• Studied customer needs through web analytics, gap analysis, surveys, and one-on-one customer interviews to correct errors in the documentation and to identify topics for which instruction was needed.

Editorial director for two magazines, three websites, a series of training DVDs, books, expos, conferences, and workshops. Managed a team of 7 in-house editors, and 36 freelance writers.• Produced the editorial content for 13 issues of Videomaker, 12 issues of Audience Newsletter, and 4 issues of Smart TV, on time and under budget, every year.• Developed and streamlined processes and procedures, hiring personnel and training them, for an editorial team that dramatically increased its output as the team shrank.• Developed content for diverse products such as expos, conferences, workshops, and educational cruises, adding these as revenue streams at a time when magazine advertising sales were low.• Edited three editions of the Videomaker Handbook, and got them published by Focal Press, adding book sales as revenue streams.• Accompanied sales representatives on visits to advertising clients, increasing ad sales.

Routine technical operation of the FM radio station.