Stephen Murray Email & Phone Number

Beechina, Wa, Au

Melbourne, Australia

- Identify opportunities to digitise legacy and/or manual business processes for the purpose of improving efficiencies and enabling teams to work securely anywhere, anytime.- Support, enhance and ensure compliant use and adoption of identified business applications to enable efficient business processes.- Analyse and define operations, functions, procedures, physical systems and technical problems to develop and implement procedures for digitised data processing systems.- Undertake business process diagnostics / analysis by preparing process maps, charts and other models of challenges and produce formalised reports on proposed solutions.- Estimate costs of systems and prepare cost-benefit analyses, definitions and schedules for recommendation to management for further review/approval.- Manage and assist in the planning, design, development, testing, implementation and training of identified business systems.- Confer with business stakeholders and the wider Group IT team on deficiencies, enhancements/improvements and modifications/replacements to business systems.

Yallourn Power Station, Victoria

Service and Asset Management within the generation space across 2 large power stations and 2 smaller generation sites.Project Co-Ordination and Support of on-going and new IT projects looking to enhance and uplift the current IT space.Stakeholder engagement across all business units.Release and Change Management of the generation applications, a few examples: Ellipse, Maximo and OSISoft.Application Support with vendor engagement. Contract, SLA and enhancement negotiations with vendors,

Melbourne, Australia

EMC Captiva Documentum application support, from project start of life to on-going BAU support, changes and releases in and around the application, involving Stakeholders for CI steps.

Canary Wharf, London, United Kingdom

Senior Trade Floor Application Support, both installable and Citrix based applications, primarily beingOpenlink Endur along with in-house and vendor built trading applications in a DevOps environment.• BAU Support of the Gas and Power Tradefloor supporting traders with position issues, straight throughto booking issues• 24/7 on-call Power Trading support and assistance.• Project involvement as and when required for trading applications• Applications used either an Oracle or a SQL database which I used to extract bespoke SQL queriesfor Middle/Back Office teams• Active Directory used for account and group maintenance• Testing new versions of applications in non-production environment, once completed I was the lead forUAT testing and finally updating the application into the production environment• Change/Release/Incident Management used with these applications that I had an active part in• Creation and upkeep of technical support documentation for onshore and offshore teams• Server maintenance on Openlink Endur application servers, example - Monitoring HDD free spacebeing consumed, log file checking for any failures or potential failures, patch updates checks to ensureservers were patched fully and correctlyMy biggest achievement in this role was playing a major part in a project moving Power Trading from alegacy application, Aligne into Openlink Endur.

Canary Wharf, London, United Kingdom

Mentoring and Coaching desktop team membersDesktop escalation point on the trade and executive floorsAdhering to ITIL Framework methodologiesLead Engineer for Lync 2013 client update and roll-out Lead migration engineer for remote officesLead engineer for DR image and implementation/testing at the DR siteLead engineer for hardware control and HDD retention

Canary Wharf, London, United Kingdom

Active Directory SupportExchange SupportBlackberry (BES) SupportWindows 7 O/S SupportMicrosoft Office 2010 Suite supportReuters Eikon SupportBloomberg Support Dell Desktop and Laptop SupportiPhone, Android, Blackberry device supportMcAfee Antivirus SupportRicoh Printer Support

Mayfair, London, United Kingdom

VMWare Esxi Microsoft Server O/S SupportMicrosoft Exchange ServerMicrosoft WSUSMicrosoft Group Policy Microsoft O/S SupportMircosoft Office Suite Support Linux UbuntuVeritas Backup Exec Vembu Off-site BackupSophos Anti-Virus Symantec Anti-VirusBlackberry Enterprise ServerIndepth Dell and HP Hardware supportJuniper