Stephen Yu Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Fitzroy

Supporting a HR Business Partner, this role entails the management of queries from the entire employee lifecycle. The role requires interpretation of multiple industrial instruments (EBA, Awards) in answering employee queries. Whilst predominantly HR focused, the role does require some focus on talent acquisition activities as well.

Melbourne, Australia

This team manages courses dealing with accreditation and compliance. I manage a suite of online and face to face courses to accredit bankers and also a suite of online courses to ensure that NAB employees are compliant, with legislative and regulatory requirements. I was able to simplify programs, increase Net Promoter Score and participation rates, and.

Melbourne, Australia

In this role I supported our offshore internal HR Call Centre by clarifying policy and processes. This required knowledge and understanding of the NAB policies and their Enterprise Agreement. I supported the team operationally by looking at their metrics and addressing key topics around quality on a weekly basis. This required constant monitoring of their.

Melbourne, Australia

In this role I provided administrative support to our transition coaches. I provided redundancy letters and also estimated retrenchment figures when required. At certain times, I was also required to process the retrenchment in SAP. Given the nature of the work, high attention to detail and accuracy was required. I helped the team devise a simplified.