Stephen Nettleton Email & Phone Number

Providence, Rhode Island Area

*Attended Operations and P&L meetings, addressing current trends and future opportunities for the property*Planned and delivered monthly Department Meetings, focusing on guest satisfaction and continuous improvements for the department through setting monthly goals and incentives*Led a team of 19 Ambassadors, building a fair and open environment for success*Administered department checkbook and budget, including all purchasing and invoicing*Maintained consistent staff recognition and address performance through feedback and corrective actions *Responsible for weekly payroll and scheduling, ensuring labor goals are met*Conducted Site-Visits during off-peak hours to present the hotel, services, and space to potential clients

Providence, Rhode Island Area

*Managed evening shifts as Manger on Duty, facilitating guest expectations while resolving any challenges* Responsible for shift sell strategy to maximize hotel sell out while minimizing guest walks* Reviewed GuestVoice and Trip Advisor daily, identifying trends as well as areas of opportunity* Supervised staff productivity, energizing morale, and ensuring proper procedures are performed*Coached and coordinated new hire training using a combination of the Compass training model and shadowing to ensure maximum employee growth and satisfaction

Providence, Rhode Island Area

*Planned and organized group arrivals and departures in coordination with Sales and Housekeeping *Performed all duties of the Front Office including front desk, bellman, concierge, DTS, and valet*Created and integrated a stay-over luggage system and developed personalized tags for all repeat Elite guests; increasing Elite recognition and providing the convenience of storing items weekly

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - As, Entrepreneurship/Entrepreneurial Studies