Stephen Freeman Email & Phone Number

New York, NY, US

Montreal, Quebec, CA

One of the largest global IT and business consulting services firms in the world, CGI delivers high-end IT and business consulting, systems integration and outsourcing services and intellectual property solutions from hundreds of locations across the globe. CGI has a long track record of providing innovative services and solutions that help transform our.

New York, NY, US

SohoMD is a group mental health practice that empowers psychiatrist and psychiatric nurse practitioners to deliver excellent care to patients in an efficient manner. We have combined the best practice guidelines, with excellent business practices, and current technology to decrease the administrative burden on clinicians while helping them do their best.

London, England, GB

• Sourced, hired and trained a highly effective global team of client experience managers and executives from scratch.
• Led a group of client experience managers in New York, Los Angeles, London and Singapore.
• Managed the overall implementation and execution of the customer experience.
• Implemented and deployed Microsoft Dynamics and Zendesk globally.
• Continually looked for cost savings through automation such as pass through delivery and bot technology.
• Trained entire staff on the use of Zendesk to better understand the voice of the customer and focus those teams on addressing what the customer needs really are at any given time.

Frankfurt Am Main, Hessen, DE

• Managed diverse team of project managers, customer service managers and client integration specialists in North & South America
• Managed the Americas Implementation & Service teams for the Global Transaction Banking for Corporates business.
• Member of the regional executive team for the Cash & Trade for Corporates business focusing on client experience, strategic planning, client acquisition and client retention.
• Leader in working with Product, Technology and Operations on behalf of the client and the firm.
• Executive relationship manager for many of the top corporate clients resulting in the increase of wallet share over tenure.
• Managed the up-tiering of the teams to reflect a more senior staff of professionals that were dedicated to client portfolios.

New York, New York, US

• Managed global projects for top Citi clients
• Managed complete project lifecycle for Citi’s top challenging clients.
• Major participant in client experience and acquisition as a leader in client deal teams.
• Worked with internal partners to maintain timelines and solution fixes in order to achieve an agreed upon live date.
• Managed the administration and training of current and new staff.

• Owned and managed daily operations of award-winning tavern.
• Designed profitable business plan, secured financing, created and executed a successful employment strategy for a music lounge.
• Directly responsible for overall profitability, accounting, inventory control, order fulfillment, sales and service for music lounge which generates more than $500,000 annually in sales revenue.

San Diego, CA, US

• Managed the New York sales team
• Generated $100,000 in monthly recurring revenue for the New York region.
• Increased knowledge of monitoring and performance enhancing technologies by working with technology team and senior management.

US

• Managed the Business Development of the company.
• As senior member of the management team, explored, reviewed and successfully led strategic acquisitions and mergers.
• Helped build the ASP technology that drove company’s revenues and growth with management team.
• Developed extensive relationships with major business-to-business companies to determine the viability of Deja’s ASP technology in the marketplace.

New York, NY, US

Held several positions within JPMorgan Chase. Worked in the automotive lending unit, member of the management development program and assisted to create the bank's first online presence.