Stephen Harris

Stephen Harris Email and Phone Number

Innovator | Founder, Telemetry Insights @
Stephen Harris's Location
Atlanta, Georgia, United States, United States
Stephen Harris's Contact Details
About Stephen Harris

Stephen is a highly accomplished Innovation leader, dedicated to guiding organizations and their employees through complex business and technical hurdles. His outstanding track record is characterized by his boundless energy and unwavering commitment to fostering inclusive teamwork. Leveraging his exceptional interpersonal, strategic, and planning skills, he deftly paves the way for success.Furthermore, he is a seasoned executive with a results-driven approach, boasting over 20 years of leadership experience. His extensive expertise spans more than 30 years in the realms of Information Technology, Marketing, and Business Operations.He possesses a well-documented history of achieving multimillion-dollar successes. This includes identifying opportunities, driving innovation, establishing visionary objectives, meticulous planning, fostering alignment, and executing technology and business optimization solutions.His formidable leadership style is marked by his Gallup Strengths, including Achiever, Belief, Arranger, Developer, and Includer. He is acknowledged for his capacity as a forward-thinking innovator with a broad strategic perspective, dedicated to promoting collaboration, meticulous in strategic planning, resolute in achieving results, an effective communicator, adept at analytical tasks, committed to the bottom line, and skilled at resolving intricate challenges.

Stephen Harris's Current Company Details
Telemetry Insights

Telemetry Insights

Innovator | Founder, Telemetry Insights
Stephen Harris Work Experience Details
  • Telemetry Insights
    Founder
    Telemetry Insights Nov 2022 - Present
    Telemetry Insights deploys interconnected IoT devices strategically across each of your locations, linking them to a cloud-based platform for environmental, foot-traffic, and security telemetry data capture. We harness the power of AI, machine learning, and data analytics within the platform to efficiently process data, construct models, and seamlessly incorporate supplementary business data and metrics. This approach serves as a catalyst for driving your company insights to make data driven decisions that will elevate your overall business outcomes.The Telemetry Insights Manager (TIM) app offers a comprehensive solution for managing your service subscription, administering users, locations, and IoT devices. It features several powerful dashboards with tables and charts to visualize your data in real-time, enabling you to gain valuable insights for informed, data-driven decision-making.
  • Cricket Wireless
    Avp - Technology
    Cricket Wireless Jun 2013 - Jul 2024
    Atlanta, Georgia, Us
    With a team of 45 employees, 120 contractors, and an annual budget of $25M, I took the helm in spearheading the launch of the flanker brand Cricket Wireless in May 2014, significantly elevating AT&T's prepaid services by introducing an appealing, value-driven offering in the competitive US market.Responsibilities included the strategic selection, development, and successful implementation of various key platforms, spanning Digital, Retail, Care, Marketing, and Analytics. These platforms are instrumental in propelling our growth from zero to a remarkable 13.5M customers and generating an impressive $6B/year in revenue.Under my leadership, Cricket has emerged and continues to be the fastest-growing prepaid carrier in the industry, a feat that was complemented by multiple JD Power Awards recognizing our excellence in care and retail operations.I also led a series of purpose-driven innovations aimed at enhancing our operations:✪ Retail Modernization: Transformed the retail POS PC platform to a cutting-edge, microservices platform using tablets with contactless enabled sales.✪ Customer Data Platform: Implemented the CDP, utilizing historical customer data to shift our approach from transactional interactions to highly personalized customer experiences across all touchpoints.✪ IoT Retail Platform: Responsible for the design, development, manufacturing and implementation of the hardware and software IoT components. This solution was deployed to monitor and track foot traffic in more than 4.5K stores nationwide. It provides valuable insights into retail execution and sales metrics, enabling data-driven decision-making.✪ AI: Integrated Gen-AI into both employee and customer-facing platforms, aiming to reduce operational costs and simultaneously enhance customer satisfaction.These innovations contributed to the advancement of our business and reinforced our commitment to delivering cutting-edge solutions to meet the evolving needs of our customers.
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  • At&T
    Executive Director - Technology
    At&T May 2006 - Jun 2013
    Dallas, Tx, Us
    Managing a substantial yearly budget of $20 million allocated to Self-Service Mobility, I've overseen a team of over 70 employees and contractors. This team has been responsible for the full life-cycle development and delivery of solutions across all business units. This comprehensive approach encompasses business consulting, project management, development, testing, and production support, ensuring that our innovative solutions are efficiently executed and deliver tangible value to the organization. In my role, I have been at the forefront of various critical initiatives, including:✪ Product Prototyping: I've been instrumental in developing product prototypes, which serve as valuable guides for shaping and aligning the Platform & Enabler roadmap. These prototypes help us visualize the direction of our projects.✪ Solution Design and Architecture: I've played a key role in crafting solution designs and architectural plans, ensuring that our technical solutions are robust and well-structured.✪ Technical Requirements and Deliverables: I've overseen the creation of technical requirements and deliverables for our prototypes, ensuring that they meet the necessary standards and criteria.✪ Guiding Solution Providers: I have offered recommendations and direction to solution providers working within our lab, ensuring that their efforts are in line with our objectives.✪ Innovation Process: I've taken charge of the innovation process, managing the intake of ideas and rapidly proving their technical and experiential feasibility. This process has been pivotal in our quest for continuous improvement.Moreover, I've been responsible for identifying, selecting, developing, and deploying new technologies within AT&T's 2,100 nationwide retail stores. These technologies have included self-service kiosks, Digital Signage, intelligent queuing systems, Customer Experience simulation tables, MS Surface devices, tablet computing solutions, and other innovative technologies.
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  • At&T
    Director - Enterprise Development Services
    At&T Feb 2003 - May 2006
    Dallas, Tx, Us
    I formulated a comprehensive application strategy that encompassed project, schedule, application, artifact, resource, and request management for the IT organization. This strategy was effectively communicated to both senior management and the user community, ensuring a clear and shared understanding of our approach.In addition, I assumed a leadership role and provided adept management across all aspects of the software development life cycle, which included project management and development functions within the team. This holistic approach ensured the cohesive and efficient execution of our projects.One of the noteworthy achievements was consistently delivering all assigned projects on schedule and under budget, without incurring any critical impacts, highlighting a strong track record of success.Furthermore, I took on the responsibility of managing the production support team for all tools. This role required a keen focus on ensuring a remarkable 99.999% uptime in a 24 X 7 operational environment, showcasing a commitment to maintaining high availability and reliability in our IT systems and tools.In summary, my multifaceted role encompassed strategic planning, leadership in software development, and diligent oversight of production support, all of which contributed to the effective functioning of the IT organization.
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  • At&T
    Director – Billing Conversions, Pmo Tools And Strategy
    At&T May 2001 - Feb 2003
    Dallas, Tx, Us
    I led and successfully managed complex program initiatives that involved multi-million dollar billing system conversions in multiple regions. These conversions encompassed Ameritech, Chicago, Philadelphia, and Puerto Rico, involving not only the billing systems but also 40 interfacing core systems. The transformation involved migrating from legacy billing systems to either CPW (CARE, Pricing, and Wisdom) or Telegence, resulting in significant improvements and efficiencies.In addition to my program management responsibilities, I also played a pivotal role in developing the IT enterprise intranet website. This platform was instrumental for all 3.5K IT personnel within the organization and served as a central hub for managing IT projects and the application portfolio. The website provided comprehensive application tracking and standardized reporting capabilities, incorporating key elements such as artifacts, project plans, budget tracking, and issue management. This initiative streamlined project management and facilitated informed decision-making within the IT department, contributing to greater overall efficiency and effectiveness in our operations.
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  • Nextel™️ Communications
    Director - Call Centers Application Services
    Nextel™️ Communications Nov 1999 - May 2001
    I oversaw the comprehensive development of all call center applications, which played a critical role in the operations of the Customer CARE, Financial Service, Fraud, and Activation departments. This encompassed a network of seven call centers with support for 6.5K users. The range of applications included Vantive/Oracle development, Cisco EMRS (Email Management Response System), ICM (Intelligent Contact Manager), WEB CARE, collections applications, FraudBuster, Lockbox, IVR applications, fax servers, payment processing, predictive dialer systems, and optical solutions.As part of my responsibilities, I provided leadership for a development team consisting of 67 employees, each specialized in various facets of development, testing, project management, system analysis, application support, technical architecture, and business strategy. This team was instrumental in the successful execution of our projects.Additionally, I managed an annual development budget, with expenses totaling $4M and $7M in capital expenditure. This financial responsibility required careful allocation and oversight to ensure optimal utilization of resources.My role also entailed aligning IT development initiatives with the overarching business goals and objectives, ensuring that technology investments contributed to the organization's overall success. This holistic approach to leadership and project management was integral in delivering effective and efficient call center solutions while maintaining fiscal responsibility and strategic alignment with the business's mission.
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  • Bellsouth Cellular Corp
    Senior Manager - It
    Bellsouth Cellular Corp May 1996 - Nov 1999
    In my diverse role, I oversaw critical aspects of IT operations:System Integration and Interface Development: Responsible for managing the integration and interface development of the BellSouth Cellular 20 subsystems, which interfaced with the CARE billing system on AS400. This transition marked a significant operational change that necessitated meticulous planning and execution to ensure a smooth transition from the legacy billing system.Corporate Technology Center: Performed a pivotal role in the design and planning of a substantial 30K square-foot corporate technology center. This facility served as a central hub for housing AS400, RISC 6000, UNIX, and NT servers, streamlining IT operations and guaranteeing the reliability of critical systems.LAN and WAN Infrastructure: Responsibilities extended to the management of all data LAN and WAN infrastructure within BellSouth Cellular, spanning the nine Southeastern states, Houston, and Los Angeles. This role was of utmost importance in maintaining and expanding the network infrastructure to provide robust support across a vast geographical area.In summary, my multifaceted role encompassed strategic planning, infrastructure management, application development, and the oversight of a talented team. These components collectively contributed to the efficient and reliable operation of IT systems within a large and dynamic environment, ensuring that the organization's IT capabilities were aligned with its goals and objectives.
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  • Bellsouth Cellular Corp
    Senior Manager - It Florida Region
    Bellsouth Cellular Corp Sep 1993 - May 1996
    In my capacity, I assumed a pivotal role in the management and oversight of all data and voice IT systems within the state of Florida. This encompassed a wide array of responsibilities, including:IT Budget and Objectives: Held the reins for managing the IT $6M budget and was instrumental in setting and achieving department objectives. This financial stewardship and strategic planning were essential to ensure optimal resource utilization and alignment of IT endeavors with the overarching business goals.Infrastructure Enhancement: Led efforts to expand and fortify the LAN, WAN, and voice infrastructure across three technology centers, in excess of 100 retail locations, and eight MTSOs (switching offices). This infrastructure development played a critical role in enhancing IT capabilities to effectively support our business operations.Team Management: Managing a dedicated IT department of 45 personnel, I oversaw a diverse set of functions, including help desk support, network and server monitoring, project management, application development, logistical support, and on-site field assistance. The coordination of these tasks was imperative for the seamless operation of our IT systems and to ensure that our services remained robust and reliable.
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  • Usaf
    Staff Sergeant Computer Systems
    Usaf Jan 1982 - Mar 1991
    Randolph Afb, Tx, Us
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Stephen Harris Skills

Integration Telecommunications Software Development Mobile Applications Wireless Web Applications Cloud Computing It Strategy Sql System Deployment Android Requirements Analysis Architecture Javascript User Interface Design Css Visual Studio Java Html Thought Leadership Eclipse Windows Web Services Soa Software Design Databases User Experience E Commerce Php Weblogic Coldfusion Portals Jsp Mobile Internet Server Architecture Ajax Uml Web 2.0 Information Architecture Windows Phone Application Development Deployment Mobile Rup Application Design Process Development Silverlight Intranet Websphere

Stephen Harris Education Details

  • Georgia Institute Of Technology
    Georgia Institute Of Technology
    Computer Software Engineering
  • University Of Phoenix
    University Of Phoenix
    Computer Science
  • Broward College
    Broward College
    Computer Science

Frequently Asked Questions about Stephen Harris

What company does Stephen Harris work for?

Stephen Harris works for Telemetry Insights

What is Stephen Harris's role at the current company?

Stephen Harris's current role is Innovator | Founder, Telemetry Insights.

What is Stephen Harris's email address?

Stephen Harris's email address is st****@****ess.com

What is Stephen Harris's direct phone number?

Stephen Harris's direct phone number is +164637*****

What schools did Stephen Harris attend?

Stephen Harris attended Georgia Institute Of Technology, University Of Phoenix, Broward College.

What are some of Stephen Harris's interests?

Stephen Harris has interest in Football, New Technology, Sking, Hiking, Most Other Outdoor Activities, Tennis, Software And Web Development.

What skills is Stephen Harris known for?

Stephen Harris has skills like Integration, Telecommunications, Software Development, Mobile Applications, Wireless, Web Applications, Cloud Computing, It Strategy, Sql, System Deployment, Android, Requirements Analysis.

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