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@cbonline.co.uk
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Stephen Nicholas is listed as Dedicated professional with experience in recruitment, payroll and regulated operations leadership. at Rockford Investment Group Ltd, based in Greater Edinburgh Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at cbonline.co.uk and a matched LinkedIn profile for Stephen Nicholas.
Stephen Nicholas previously worked as Chief Executive Officer at Rockford Investment Group Ltd and Operations Director (Interim) at A Big Four Consultancy. Stephen Nicholas holds Advanced (Level 3) Gnvq, Business & Finance, Distinction from Coleg Glan Hafren, Cardiff.
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An accomplished and highly skilled professional with extensive experience in transformational change and senior operational leadership including strategy planning & implementation, budgeting, commercial contract and vendor management, people growth, and business development across local and global environments.I am committed to quality and continuous improvement with a passion for hands-on application of analytical techniques and principles guided towards improving operations performance. I am eager to help create and sustain a hardworking, upbeat environment while contributing to quality teamwork. I excel at introducing actionable strategies and plans, delivering technical support, identifying opportunities to improve operating models, and executing financial and operations risk management.I am a performance-oriented leader; expert at managing all aspects of operations, deploying effective people development approaches, and building/overseeing cross-functional teams to achieve shared vision and goals. I have demonstrated success developing long-term internal/external relationships or partnerships and maintaining overall business operations as well as administrative, operational, and commercial structures to improve process efficiency. I am adept at delivering consultancy to all commercial and contractual matters and negotiating or managing contracts along with vendor relations, while effectively assessing and controlling risk.Below are some of my key accomplishment that I have attained:• Delivered the final stages of a decade long remediation programme consisting of c2000FTE, including an unplanned transition to full remote working, whilst under regulatory scrutiny.• Delivered key operational change initiatives across the BAU PPI operations consisting of 2000+FTE, realising efficiency improvements of 14%.• Planned, executed, and effectively concluded all activity across 40+ remediation activities, resolving internally identified initiatives, as well as remediation required as part of a S166 review.
Listed skills include Operations Management, Vendor Management, Operational Planning, Strategic Planning, and 13 others.
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24yrs building, running and transforming large scale operations across a number of sectors. 12 Years as a contingent worker as well as sourcing and using contingent workers in a number of ways from niche needs to large volumes, up to 2k at a time.
London, United Kingdom
As Operations Director at a big four consultancy, I led several remediation programmes including a long term public sector operation of c150FTE, a short-term crisis management of c500FTE, and a c1000FTE PBR programme. I managed all functions associated with implementation of a rapid deployment remediation operations from 0 – 500FTE dealing with a spike in.
Glasgow, United Kingdom
As Operational Improvement Specialist at Clydesdale & Yorkshire Banking Group, I delivered key operational change initiatives across the BAU PPI operations consisting of 2000+FTE, realising efficiency improvements of 14%.Below is my key accomplishment that I have attained during this tenure:~ Identified a number of additional continuous improvement.
London, United Kingdom
As Head of PPI Remediation at Barclays UK Retail & Business Bank (Interim), I directed all activities related to the resolution of the PPI complaints remediation programme.Below is my key accomplishment that I have attained during this tenure:~ Planned, executed, and effectively concluded all activity across 40+ remediation activities, resolving internally.
Various
As Head of Financial Ombudsman Service PPI Complaint Operations at Barclays UK Retail & Business Bank (Interim), I oversaw end-to-end performance management of operations totalling 650FTE across 5 sites. I introduced and executed effective procedural guidance within all processes and operations, enhancing output quality and stimulating positive feedback.
Glasgow, United Kingdom
As Senior Operations Manager at Barclays UK Retail & Business Bank, I planned, coordinated, and implemented stabilisation of critical PPI Complaints Operations. I developed and deployed process improvements initiatives and operating model changes resulting in 30% productivity improvements. I executed offshore (India) operation mobilisation encompassing.
Various
As Senior Service & Supplier Performance Manager at Barclays UK Retail Bank, I originated and maintained UK Retail Bank relationship with recruitment process outsourcer, business process outsourcer, and Global Retail Bank recruitment advertising provider. I collaborated with RPO provider for improved commercial terms, realising cost savings of £1.4M within.
Effectively managed a long standing processing Operation of 180 heads, approx 150FTE through transition to an outsourcer over a 12 month period.Delivered a 25% improvement in productivity required to handle peak volume in Q1 2009 and maintained until closure.Effectively managed the new relationship with the supplier through its first year of.
Proposal developed for a new operating model, reducing cost, increasing revenue and improving the customer experience. Total NET benefit of £1.39million per annum.Proposal developed for a new outbound application strategy, increasing revenue. Total NET benefit of £1.02million per annum.Flaws identified within the resource planning models, highlighting.
Delivered a 68% increase in Payment Protection Insurance sales (4.23% conversion vs 7.11%). Achieved 112% of target, highest performance levels in over 4 years.Delivered a 100% increase in card protection insurance sales (2.56% conversion vs 5.12%).Delivered a new advisor bonus scheme.Managed attrition and absence in line with wider Retail Bank targets.
Lead four support functions within the Cardiff Operations team, consisting of resource planning, projects and process, management information and the outbound dialler.Ensure all activities and deliverables are inline with, and support the strategic goals of the wider business. Deliver through team of 3 direct reports and overall responsibility of.
Rolled out entirely new shift structure to call centre advisors and team leaders.Improved planning assumptions, saving over £500k annually. Developed marketing / Ops interlock process supporting significant improvements in relationship.Service level targets achieved consistently for 2 over years.Lead the creation and management of the end-to-end planning.
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Stephen Nicholas works for Rockford Investment Group Ltd.
Stephen Nicholas is listed as Dedicated professional with experience in recruitment, payroll and regulated operations leadership. at Rockford Investment Group Ltd.
AeroLeads has found 1 work email signal at @cbonline.co.uk for Stephen Nicholas at Rockford Investment Group Ltd.
Stephen Nicholas is based in Greater Edinburgh Area, United Kingdom, United Kingdom while working with Rockford Investment Group Ltd.
Stephen Nicholas has worked for Rockford Investment Group Ltd, A Big Four Consultancy, Clydesdale Bank, Barclays, and Barclaycard.
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Stephen Nicholas holds Advanced (Level 3) Gnvq, Business & Finance, Distinction from Coleg Glan Hafren, Cardiff.
Stephen Nicholas is listed with skills including Operations Management, Vendor Management, Operational Planning, Strategic Planning, Management, Banking, Performance Management, and Strategy.
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