- Helping customers via phone or chat messages- troubleshooting fulfillment issues, making decisions on whether to process a refund or make an exchange- helping people manage customer subscription accounts for them- Answering product questions in a timely and accurate fashion- Handle dissatisfied customers in a polite and professional fashion- Track and follow-up on all customer requests in a timely manner- Maintain broad knowledge of all company products, services, and… Show more - Helping customers via phone or chat messages- troubleshooting fulfillment issues, making decisions on whether to process a refund or make an exchange- helping people manage customer subscription accounts for them- Answering product questions in a timely and accurate fashion- Handle dissatisfied customers in a polite and professional fashion- Track and follow-up on all customer requests in a timely manner- Maintain broad knowledge of all company products, services, and promotions- Identify and implement new process plan to improve customer support service- Work with product and sales teams to address and resolve customer issues efficiently Show less

-Building and maintaining profitable relationships with key customers.-Resolving customer complaints quickly and efficiently.-Meeting with managers in the organization to plan strategically.-Understanding key customer individual needs and addressing these.-Keeping records of problems solved and followed up