Stephen Oh

Stephen Oh Email and Phone Number

IT Director @ Dell
Leander, TX, US
Stephen Oh's Location
Austin, Texas, United States, United States
Stephen Oh's Contact Details
About Stephen Oh

A results-oriented leader with over 27 years of experience in leading change in IT. Stephen is passionate about customer experience and love problem solving! Stephen is responsible for advancing Dell IT’s digital and workforce transformation on VDI platform , Enterprise Software Delivery and Employee Experience telemetry to deliver a unified hybrid workspace experience to all Dell team members globally

Stephen Oh's Current Company Details
Dell

Dell

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IT Director
Leander, TX, US
Website:
delltechnologies.com
Employees:
128606
Stephen Oh Work Experience Details
  • Dell
    It Director
    Dell
    Leander, Tx, Us
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  • Dell
    It Director, Team Member Experience
    Dell Sep 2012 - Present
    Round Rock, Texas, Us
    - Responsible for following products : Software Delivery, Virtualization and Telemetry.- Delivering Unified Workspace for all Dell team members and partners with seamless access and experience across different end point devices- Ensure the stability, integrity, and efficient operation of the platform to support core organizational functions.- Work closely with business and IT business to provide technical solutions to meet complex business needs.
    View
  • Aig
    It Manager, Aig Global Services
    Aig 2011 - Sep 2011
    New York, Ny, Us
    Help Revolutionized procedures via developing, and implementing ITIL processes strategies; support consolidated global data centers, regional ITSM implementation and collaboration regional customers, and analyzed service delivery KPIs across Asia-Pacific region. Managed business process improvement projects. Trained employees in ITIL.
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  • Ibm
    Service Delivery Manager
    Ibm 2010 - 2011
    Armonk, New York, Ny, Us
    Managed telecommunications account, supervising team in meeting customer requirements and managing issues; improved team’s response time by prioritizing importance of issues and reduced client incidents/complaints by 50%, driving crisis tema to resolved major issues on Kenan, portal services and middleware.
    View
  • Jabil
    It Manager, It Service Operations
    Jabil 2008 - 2010
    St Petersburg, Florida, Us
    Directed 6 person international team across continents; owned and managed 24x7 operation team; performed strategic planning and outlined ITSM service workflow; generated 20% increase in operational performance and brought service availability rate to 99.3% for enterprise ITSM application.
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  • Intel
    Program Manager/Service Level Management Process
    Intel 2002 - 2008
    Santa Clara, California, Us
    Introduced ITIL standards to process workflow and governance, clearly defined IT services in business catalog, improved Service Desk's Service Design & Service Transition processes; Managed 24x7 global operation team.
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  • Dell
    Enterprise Technical Support Executive Ii
    Dell 2000 - 2002
    Round Rock, Texas, Us
    Provided technical support on escalated technical issues with Windows OS and Dell hardware; oversaw team’s field service delivery and logistics operations, serving as content expert in Microsoft Clustering and Server RAID technology.
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  • Dell
    Assistant Technical Manager
    Dell 1998 - 2000
    Round Rock, Texas, Us
    Led team of four field service engineers in supporting sales team, offering technical solutions to meet client requirements and delivering IT support to clients on HP, Compaq, and Toshiba products and office productivity software.
    View

Stephen Oh Skills

It Service Management Itil Service Delivery Service Management Process Improvement Program Management It Operations Business Process Improvement Vendor Management Management Enterprise Software It Management Cross Functional Team Leadership Governance Process Management Information Technology Integration Service Desk Strategy Outsourcing Problem Management Business Analysis It Strategy Project Management Itil Process Implementation International Project Management Leadership Infrastructure

Stephen Oh Education Details

  • The University Of Winnipeg
    The University Of Winnipeg
    Business Computing

Frequently Asked Questions about Stephen Oh

What company does Stephen Oh work for?

Stephen Oh works for Dell

What is Stephen Oh's role at the current company?

Stephen Oh's current role is IT Director.

What is Stephen Oh's email address?

Stephen Oh's email address is st****@****ell.com

What is Stephen Oh's direct phone number?

Stephen Oh's direct phone number is (800) 433*****

What schools did Stephen Oh attend?

Stephen Oh attended The University Of Winnipeg.

What are some of Stephen Oh's interests?

Stephen Oh has interest in Disaster And Humanitarian Relief.

What skills is Stephen Oh known for?

Stephen Oh has skills like It Service Management, Itil, Service Delivery, Service Management, Process Improvement, Program Management, It Operations, Business Process Improvement, Vendor Management, Management, Enterprise Software, It Management.

Who are Stephen Oh's colleagues?

Stephen Oh's colleagues are Marissa Foresta, Suparna Lala, Kenny Wong Hun Pheng, Prasanta Kumar Patnaik, Bruno Nizke, Tomas Polacek A.d., Omar Hassan Abdel Aal.

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