Stephen O'Keefe

Stephen O'Keefe Email and Phone Number

Senior Director @ HubSpot | MBA, Customer Success @ HubSpot
2nd Floor, Cambridge, MA 02141, us
Stephen O'Keefe's Location
Boston, Massachusetts, United States, United States
Stephen O'Keefe's Contact Details

Stephen O'Keefe work email

Stephen O'Keefe personal email

n/a

Stephen O'Keefe phone numbers

About Stephen O'Keefe

As the Senior Director of Customer Success at HubSpot, I lead a team of over 100 Customer Success Managers who help our customers turn opportunities into outcomes. I set the strategy and direction for our high-touch customer segments, and I collaborate with global and cross-functional teams to ensure a consistent and operationally excellent post-sale experience. I am passionate about building a culture of flexibility, autonomy, and transparency, and I am always looking for top Customer Success talent to join our team.

Stephen O'Keefe's Current Company Details
HubSpot

Hubspot

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Senior Director @ HubSpot | MBA, Customer Success
2nd Floor, Cambridge, MA 02141, us
Website:
hubspot.com
Employees:
1
Stephen O'Keefe Work Experience Details
  • Hubspot
    Senior Director, Customer Success
    Hubspot Oct 2021 - Present
    Cambridge, Massachusetts, Us
    I currently lead a team of 100+ named Customer Success Managers across our Corporate, Mid-Market, Strategic Accounts, and Canadian teams. Our mission is to deliver an extraordinary experience that helps our customers turn opportunities into outcomes. In my role, I'm responsible for setting the vision for our high-touch customer experience and building a team to deliver on that vision. This includes a focus on customer goal achievement, product adoption, and net revenue retention. I collaborate cross functionally, and with global teams, to create a consistent, operationally excellent, post-sale experience.
    View
  • Hubspot
    Director Of Customer Success
    Hubspot Jan 2016 - Oct 2021
    Cambridge, Massachusetts, Us
    I was responsible for leading HubSpot's Corporate, Mid-Market, and Strategic Accounts Customer Success Teams in North America.
    View
  • Hubspot
    Senior Manager, Customer Success Management
    Hubspot Apr 2015 - Jan 2016
    Cambridge, Massachusetts, Us
    I managed a team of Customer Success Managers in HubSpot's corporate group.
    View
  • Hubspot
    Manager, Customer Success Management
    Hubspot Mar 2013 - Apr 2015
    Cambridge, Massachusetts, Us
    I managed a team of Customer Success Managers in HubSpot's corporate group.
    View
  • Hubspot
    Senior Account Manager
    Hubspot Dec 2009 - Feb 2013
    Cambridge, Massachusetts, Us
    I provided expert inbound marketing advice to HubSpot customers and was measured on product adoption and net revenue retention.
    View
  • Care2.Com
    Director Of Client Management
    Care2.Com Jan 2009 - Nov 2009
    Redwood City, California, Us
    Built and maintained strategic relationships with Care2’s largest clients. Care2 provides consulting services on lead generation and donor conversion for national non-profits with annual revenue in excess of $100MM.
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  • Convio, Inc. (Acquired By Blackbaud)
    Senior Account Manager
    Convio, Inc. (Acquired By Blackbaud) 2007 - 2009
    Austin, Tx, Us
    Senior account manager at industry-leading online fundraising and constituent relationship management SaaS provider. Served national non-profits and associations with annual revenue in excess of $200MM. Developed strategies to ensure client goals were met and exceeded.
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  • Convio, Inc. (Acquired By Blackbaud)
    Senior Account Manager
    Convio, Inc. (Acquired By Blackbaud) 2004 - 2007
    Austin, Tx, Us
    Planned and managed software deployments including implementation, training, and support.
    View

Stephen O'Keefe Education Details

  • The George Washington University School Of Business
    The George Washington University School Of Business
    Finance
  • Bridgewater State University
    Bridgewater State University
    Cum Laude

Frequently Asked Questions about Stephen O'Keefe

What company does Stephen O'Keefe work for?

Stephen O'Keefe works for Hubspot

What is Stephen O'Keefe's role at the current company?

Stephen O'Keefe's current role is Senior Director @ HubSpot | MBA, Customer Success.

What is Stephen O'Keefe's email address?

Stephen O'Keefe's email address is so****@****pot.com

What is Stephen O'Keefe's direct phone number?

Stephen O'Keefe's direct phone number is +185782*****

What schools did Stephen O'Keefe attend?

Stephen O'Keefe attended The George Washington University School Of Business, Bridgewater State University.

Who are Stephen O'Keefe's colleagues?

Stephen O'Keefe's colleagues are Andrew Rota, Min Ato, Juan Esteban Carrillo Mejía, Caitlin Renno, Asish Kumar Gaddipati, Santiago G., Sean Brown.

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