Stephen Orens Email & Phone Number

Philadelphia, Pennsylvania, United States

Wilmington, DE

• Manage vendor relationships and maintain company resources of processes and requirements for each vendor
• Research and resolve escalated issues with vendors in timely manner to ensure continued business functionality and compliance
• Coordinate TLD launches across multiple systems and communicates details to entire business
• Communicate and present updates to other departments while collaborating on implementation with other teams when necessary
• Monitor industry news and trends to create blog post content for web and email marketing for both internal and external clients
• Negotiate services, pricing, and assistance with vendors on behalf of the business and clients

Wilmington, DE

• Maintain business relationship and ensure client satisfaction
• Proactively communicate with clients about accounts and statuses to maintain compliance at every possible level
• Consult with current and prospective clients regarding services available
• Meet client needs in a timely manner

Wilmington, DE

• Ensured client satisfaction throughout the entire order process and maintain the client relationship through the duration of the client’s account by assisting the client while growing their portfolio of services with.
• Proactively communicated via phone & email with clients about accounts and statuses to maintain compliance at every possible level
• Resolved client issues and complaints quickly with minimal levels of escalation by providing clear, quality responses
• Retained client accounts by leveraging value of services

Newark, DE

• Educate and Promote the 'Buy Local' message throughout the community
• Create and Develop social media campaigns and strategies to drive community engagement
• Connect local businesses to increase utilization of local resources
• Engage businesses and community through the use social media platforms and grass roots methods
• Train and Educate local business owners on proper use of Social Media

Alexandria, VA

Answered participant questions and trained visitors in technology and social media topics at SHRM Annual Conference. Acted as a floor manager at SHRM annual conference, assisting in the organization & set up of the trade show floor. Edited layout and design of communication materials for both internal and external messages. Provided administrative support.

New Castle, DE

Managed customers’ consumer debt by consolidation/restructuring and resolving collections, judgments & liens. Received inbound calls for account maintenance, fielded account related questions, and performed customer service while advising customers of additional opportunities. Increased company exposure by identifying additional product opportunities for.

Newark, Delaware

Supported and oversaw the operation of Food/bar services for the University of Delaware, Provided quality service in a timely manner by anticipating the needs of customers who range from University and national elites to community members

King Of Prussia, PA

Created and maintained business relationships with clients through cold calling and outside sales. Acquired new business accounts and grew existing company accounts. Managed and assisted team of sales representatives while in the field.

Wilmington, DE

• Managed media relations and prepared / distributed press releases
• Conducted market / client research and maintained client correspondence
• Drafted and edited written materials, such as letters to the editor and business seminar abstracts, for clients

Bachelor’S Degree, Communication, Political Science

Activities and Societies: Outing Club, JHP, Hillel, Chabad

High School

Activities and Societies: Symphonic Band, Marching Band, Musical Pit Orchestra, Yearbook, Track,