Stephen Pacini Email & Phone Number

Herndon, Va, Us

Senior Technical Project Manager, SLED, August 2024Program Manager Connecticut Education Network's Broadband Infrastructure refresh.Upgrade CEN’s backbone network infrastructure by expanding dedicated internet access to municipalities, libraries, medical centers K-8, higher ed and charter schools• Control complex projects/programs from design and development in the SLED space.• Defined requirements for project lifecycle deployment work with SLED Service Directors.• Create strategies for risk mitigation and contingency planning.• Plan and schedule project deliverables, goals and milestones.• Direct and oversee the project engineering teams.• Work with Presales to develop Requests for Proposals (RFPs) for external services.• Worked with Sales Enablement to screen staff augmentation candidates.• Manage and maintain technical and project documentation.• Review deliverables prepared by the team before passing to the client.• Minimize exposure and risk on projects by ongoing evaluation of all activities.• Manage project budget across the PMO portfolio.• Analyze project profitability, revenue, margin, bill rates and utilization.• Seek opportunities to increase customer satisfaction and deepen client relationships.• Assure legal project documents are completed, signed, and approved with ePlus legal.

Bloomington, Minnesota, Us

• INTEGRATION PARTNERS AQUISITION JAN 2022• Acted as a single point of contact between Client and ConvergeOne. Coordinated periodic customer operation and business reviews at the defined intervals• Build and maintained corporate customer service relationship, personally called on key client locations and stakeholders as needed.• Assured that services are being delivered in accordance with established Service Level Agreements (SLA’s)• Determined level of services needed by the ConvergeOne client to support their business.• Evaluated and validated problems; assists in driving incident and problem resolution in keeping with ITIL activities. • Lead critical /strategic service initiatives by investigating and understanding the internal business processes of customer.• Recognized new business opportunities within customer base and worked with the National Account Manager (Sales) to develop these.• Escalated, managed, and drove resolution for all assigned client’s incidents, problems, and projects. Keeping with ITIL activities.• Worked with assigned PM to oversee fulfillment of incremental service requests, service upgrades and green field installations.• Worked with NAMs, Solutions Designers, Professional Services Delivery, Project Managers and Transition Managers to ensure a single point of escalation.

Lexington, Ma, Us

Senior Project Manager – Professional Services Organization. ● Responsible for continuous improvement through quarterly review of IPC Process.● Provided first time process map encompassing all cycles, sales through turn up.● Provide accurate project reporting and status to relevant stakeholders, including all management levels, on a regular basis● Led a team to launch ServiceNow as the in house tool to manage all projects and tickets.● Second phase of the ServiceNow deployment rolls in quoting and accounting tasks.● Hold monthly meetings to evaluate and manage task definitions and how these are used.● Manage, review, and execute project work plans to keep projects on time and on budget.● Work with business, support and NOC teams to streamline field tech response to customers by reviewing and narrowing process.● Identify, track, and facilitate cooperation to resolve cross-organizational process issues.● Monitor and report on project health from both a timing and financial perspective.● Create and publish project documentation to assist in analysis of internal tasks.● Created knowledge base where PM team can share commonly used documentation.● Knowledgeable with Aruba/Extreme, Microsoft Skype, Microsoft ADDS, Juniper, HP switching deployment methodology and migration practices. ● Integration Partners Project Manager and Technical Liaison running all company projects for: -Massachusetts State Police -Massachusetts Department of Corrections. -Massachusetts Executive Office of Administration and Finance -Mass Executive Office of Technology, Services and Security (EOTSS) -Massachusetts Gaming Commission -Principal PM, managing the 2019/2020 VoIP roll out for all Mass State Police barracks. -PM for the Dept. of Homeland Security - UASI video monitoring project.

Dallas, Tx, Us

•Work to deploy and/or migrate customers to AT&T Unified Communications, Connect Web and Audio conferencing Platform and the AT&T Conferencing with Cisco WebEx product.•Manage new AT&T customer project life cycle activities including all coordination, delivery of kickoff meeting, post-setup tasks and internal facilitation. •Develop accurate estimates and project plans for portions of a project; lead team meetings to discuss ongoing project status and deliverable; assist team in meeting project goals and timelines.•Responsible for conducting customer kickoff meetings, participating in customer team meetings, gathering business and technical requirements for projects.•Convey technical concepts clearly and confidently to non-technical people.•Participate in team meetings to discuss ongoing project status and deliverable.•Manage and send all status reports to customer & AT&T internal teams.•Understand the development life cycle processes and applies our methodology effectively to client engagements; train and mentor others•Develop project deliverable through the project life cycle including job aids, project plans, notes, etc.•Direct the work of others including task management, quality management, and providing developmental feedback •Implementation of new AT&T Connect Web & Audio Conferencing services to AT&T customers in a technical, customer-facing role.•Close the implementation project and hand off customer to Level I product support.

Reston, Virginia (Va), Us

Integrated Service Delivery for US, Canada, Mexico 2008 - July, 2009Project Manager, within Product Management 2005 - 2007 Managed 3 Project Managers and 3 Account Representatives who worked across 25 wireless carriers in the US, Canada, Mexico.Built and expanded partnerships with these wireless operators, reaching 97% of mobile phones.Represented VeriSign on the Mobile Marketing Associations Consumer Best Practices Board.Developed growth of VeriSign mobile marketing product management contributing to substantial growth in revenues over the previous 4 years.Fostered wireless operator business development from the ground up.Drove client-oriented projects across departments, geographies and corporate cultures.Resolved problems with carriers quickly while proactively grooming these relationships to avoid crises.Accomplishments:Managed the 2008 Alltel Multimedia Messaging Service (MMS) mobile content offering.Managed the 2009 AT&T Wireless Multimedia Messaging Service (MMS) program launch that today yielding 340 Million in annual revenue.Managed the Sprint off deck mobile content provider program from 2006 through 2008 that today yielding 100 Million annually.Primary project lead on the Verizon Wireless Multimedia Messaging Service (MMS) mobile content offering from 2005 - 2008.Developed interactive TV (iTV) wireless carrier project roadmap for: Deal or No Deal, The Apprentice, Dancing with the Stars.

Certification, Project Management Professional (Pmp)

B.S., Business