Stephen Pacini Email & Phone Number

Herndon, VA, US

• Senior Technical Project Manager, SLED, August 2024Program Manager Connecticut Education Network's Broadband Infrastructure refresh.Upgrade CEN’s backbone network infrastructure by expanding dedicated internet access.
• Control complex projects/programs from design and development in the SLED space.
• Defined requirements for project lifecycle deployment work with SLED Service Directors.
• Create strategies for risk mitigation and contingency planning.
• Plan and schedule project deliverables, goals and milestones.
• Direct and oversee the project engineering teams.

Bloomington, Minnesota, US

• INTEGRATION PARTNERS AQUISITION JAN 2022
• Acted as a single point of contact between Client and ConvergeOne. Coordinated periodic customer operation and business reviews at the defined intervals
• Build and maintained corporate customer service relationship, personally called on key client locations and stakeholders as needed.
• Assured that services are being delivered in accordance with established Service Level Agreements (SLA’s)
• Determined level of services needed by the ConvergeOne client to support their business.
• Evaluated and validated problems; assists in driving incident and problem resolution in keeping with ITIL activities.

Lexington, MA, US

• Senior Project Manager – Professional Services Organization.
• Responsible for continuous improvement through quarterly review of IPC Process.
• Provided first time process map encompassing all cycles, sales through turn up.
• Provide accurate project reporting and status to relevant stakeholders, including all management levels, on a regular basis
• Led a team to launch ServiceNow as the in house tool to manage all projects and tickets.
• Second phase of the ServiceNow deployment rolls in quoting and accounting tasks.

Dallas, TX, US

• Work to deploy and/or migrate customers to AT&T Unified Communications, Connect Web and Audio conferencing Platform and the AT&T Conferencing with Cisco WebEx product.
• Manage new AT&T customer project life cycle activities including all coordination, delivery of kickoff meeting, post-setup tasks and internal facilitation.
• Develop accurate estimates and project plans for portions of a project; lead team meetings to discuss ongoing project status and deliverable; assist team in meeting project goals and timelines.
• Responsible for conducting customer kickoff meetings, participating in customer team meetings, gathering business and technical requirements for projects.
• Convey technical concepts clearly and confidently to non-technical people.
• Participate in team meetings to discuss ongoing project status and deliverable.

Reston, Virginia (VA), US

Integrated Service Delivery for US, Canada, Mexico 2008 - July, 2009Project Manager, within Product Management 2005 - 2007 Managed 3 Project Managers and 3 Account Representatives who worked across 25 wireless carriers in the US, Canada, Mexico.Built and expanded partnerships with these wireless operators, reaching 97% of mobile phones.Represented VeriSign.

Certification, Project Management Professional (Pmp)

B.S., Business