Dynamic and results-driven General Manager with over 15 years of experience in the retail and customer experience sectors. Currently leading operations at Mom’s Organic Market, where I’ve successfully achieved a remarkable 23% sales growth in my first year and maintained a consistent 8% growth year-over-year. My strategic approach to developing cross-functional partnerships and implementing standard operating procedures has driven company-wide efficiencies and enhanced inventory management.Prior to this role, I spent over a decade at Trader Joe’s, where I honed my expertise in customer engagement and operational excellence. As a Merchant and Customer Experience Specialist, I developed a comprehensive customer engagement program that resulted in an average sales increase of 8.9% annually for seven consecutive years. My commitment to employee engagement reduced turnover to less than 5% while ensuring an outstanding customer experience.I am passionate about fostering team development and continuous improvement, having established training programs that empower new employees to excel. With a strong foundation in P&L management and inventory control, I have a proven track record of driving operational success and enhancing customer satisfaction.