Accelerating adoption of Advanced, Extended & Sustained support offerings globally.Developing a Center of Excellence team to assist Field Sellers quoting Advanced Support quoting.Ecosystem engagement & growth initiatives for demand generation.Cross functional role working with Technology Expert Labs teams, Brand Sales Specialists, Ecosystem to develop Support Offerings go to market strategy.

Key responsibilities:- Identify and set key priorities that have a positive impact by; a.) improving the process and b.) making sure the teams are executing the communicated process. - Focus on looking at ways to further improve/lean processes.- Champion process focus areas, such as Pricing methodologies and usage of key internal sales tools.- Engage with local Inside Sales S&S Teams by providing training to both management and reps and assist in uncovering requirements and any process improvement areas. - Travel as required to IBM Inside Sales locations to engage with the local teams & partners on key strategic initiatives & tools. - Work with the Worldwide Software Group Brand Leaders to identify improvement areas. - Work with customer fulfillment (CF) to improve processes between the S&S teams and CF. - Provide and review requirements for S&S IT projects with the various internal & stakeholder teams. - Engage on IT projects from the requirements phase through to delivery & execution of the project. - Assist in managing ROI on proposed projects and manage Fall plan for IT projects, ensuring a robust business case is in place for budget approval/sign off.

Identifying efficiencies in processes & tools for Inside Sales' Software Subscription & Support (maintenance renewals) Sellers. Key responsibilities: - Building business cases for tool enhancements as well as project management of the submission & championing of such changes. - Communicating & leveraging new enhancements & process efficiencies. - Engage with internal focal points & management in root cause analysis of process issues. - Engage with local, GEO & Worldwide teams, as appropriate to devise appropriate processes where gaps exist. - Develop outline process and validate with GEO Process team. - Communicate process change to sellers & local management team. - Measure & reassess process to identify further efficiencies.

Spreading awareness of men's health issues and fundraising.

Achieve budgeted Revenue, Renewal Rates, OI and associated targets for your business. Drive Brand TCV and renewal rate performance for my designated brand across all IMTs, and provide accurate information for brand reviews. Ensure accurate, timely forecasting at brand level on a standardised basis across all IMTs. Implement individual sales targets for all Reps.Hold everyone accountable through improved individual productivity.Improve Customer Satisfaction and drive increased survey volumes Partner with your ibm.com IMT colleagues and build a more integrated ibm.com business.Maintain a satisfactory business controls posture, addressing areas of weakness and taking corrective action.Broaden your customer base and establishing new clients with whom to do business Develop WW, IOT and IMT relationships within SW group and the Brands.

Managed 22 Lead Development Reps within IBM Inside Sales, identifying 1,909 leads $61.9M. YtY growth of 14%. The LDR team achieved 112% of FY08 win target ($8.4M) - $9.4M won revenue. A yield of 15% on pipeline created. YtY growth of 64%.

Achieved 111% of FY Budget. Stood in for my manager during the year and managing the overall Budget for the business. Delivered on a consistent basis. From my manager, 'Stephen has had an outstanding year 111% of FY Budget. Standing in for me during the year and managing the overall Budget for the business. He has over delivered on a consistent basis. He has developed his people skills through leading the team and is seen by his peers as a natural leader . His dedication and commitment to the business shines through in his results.'

Responsible for Subscription and Support Renewals for the German Market. Overachieved my quarterly targets during my first year working in IBM.com (now IBM Inside Sales). Promoted as one of the first Software Maintenance Account Managers (Large Account Rep).

German localisation support for Xbox, Playstation & PC games releases.Role included review of localised text & audio and bug reporting during test build releases.Projects included:The ThingWarcraftMalice

Administrative role supporting the European Headquarters and the European President of Molex in Europe.