Stephen Joshua Pelayo Email & Phone Number

Quezon City, Ncr, Ph

National Capital Region, Philippines

• Developed ways to prevent financial fraud• Cross checked all of transactions• Identified fraudulent transactions• Protected all merchants from fraud• Processed refunds• Sent emails to different merchants and customers• Did user verification via cross checking and KYC (know your customer)• Helped optimize the risk filters daily

Philippines

• I successfully managed the auto repair shop for a couple of years• Did the schedules of the whole workforce• Accomplished an estimate sheet• Well experienced with European, American, and Japanese cars• Always completed the required materials for the day and for the whole month• I handled any issues or problems that came up• I handled all escalations and complaints from the customer• Met all deadlines for car painting jobs and auto detailing jobs

Philippines

• Assisted punters with their bets, market queries, re settle bets• Explained settled bets to punters• Processed deposits/withdrawals• Did cross checking with our competitors• Did reports for each VIP clients• Called international banks directly for verification

Philippines

• Accepted in bound calls• Handled an average of 90 to 100 calls per day• Enhanced my up-selling skills• Found ways to improve my communication skills