Stephen Petersen Email & Phone Number

Winston-Salem, North Carolina, United States

Huntsville, Alabama, United States

Huntsville, Alabama, United States

Decatur, Alabama, United States

Small Business Project Management Professional

Pa, Tx, Az, Nv

• Recruited, trained, disciplined and directed the daily work assignments for all personnel, including assisting in the hiring of associates and performing periodic performance appraisals, terminations, and promotions• Maintained a professional, collaborative, and service-oriented relationship with employees, clients, subcontractors and vendors• Worked with C-Level executives to foster partnership and understand their business challenges• Defined problems, collected data, established facts, drew valid conclusions and implemented problem resolutions• Managed operations and customer service for two national accounts between $30MM and $32MM annually• Developed service operations plans for multiple fulfillment centers• Implemented shift schedule for multiple fulfillment centers reducing regular hours 10%• Managed multiple projects and solved problems simultaneously for multiple facilities• Emphasized strong focus on internal and external customers to understand the business and drive customer service• Executed administrative duties related to payroll, hiring and training utilizing Kronos and eHub

Cleveland, Ms

• Collected and analyzed data to determine paths for process improvement and root cause/corrective actions• Executed and verified training for employees; job specific skills, safety and Good Manufacturing Practices• Worked with peers and direct reports to drive efficiency/eliminate waste per LEAN• Worked closely with maintenance and calibration department to ensure scheduled maintenance and calibration were accomplished on time without hindering production• Reviewed quality test reports to ensure products were within manufacturing specifications and produced within valid operating parameters• Applied Standard Work, Kaizen events, training, 5S and coaching to facilitate safety and process discipline• Utilized AS400 to manage department timekeeping• Contributed to the definition, implementation and monitoring of safety guidelines as a member of the safety team• Collaborated with maintenance, engineering and quality departments to accomplish capital projects efficiently• Provided technical support for contractors and internal customers to support project completion• Assisted Group Leaders in solving work problems• Set priorities per machine regarding manpower to efficiently manage production and raw materials• Reviewed daily production, labor, raw material, and maintenance reports to ensure KPI’s were met• Read, analyzed, interpreted and edited complex documents• Managed production documentation to ensure compliance with health, safety, and industry regulatory agencies

Al, Ms, Tn, Ky, Tx, Nc, Ga

• Directed twelve managers and 250 employees across 20 site operations in the Southeastern US• Improved employee turnover from 247% to 38% by negotiating wage increases and improving working conditions• Negotiated and closed $15MM in new business sales• Grew Project Sales with existing customers 128% through needs analysis• Developed a business model empowering Site Managers to make customer focused decisions • Negotiated contracts with new and existing customers• Retained and renewed all current customers for two consecutive years• Managed and solved multiple crisis management situations for partners and employer• Reported KPI metrics and industry trends using Salesforce to customers during partnership meetings • Member of IFMA Huntsville Chapter

Huntsville, Alabama Area

• Lead team of 16 employees that exceeded carrier retention goals by 27% • Increased customer retention 26%• Initiated alliance with a key international customer and improved JIT deliveries 82% • Traveled the nation selling LTL and Truckload brokerage and providing customer service

Decatur, Alabama Area

• Increased customer call count 25% by using external CRM tools• Negotiated tariff with a strategic partner and increased terminal revenue 9%• Acquired new lanes with an industrial door manufacturer resulting in a 19% increase in revenue.• Secured business with a local aluminum manufacturer resulting in $100K annual revenue• Provided customer service and sold services to customers in AL, MS and TN

North Alabama And Middle Tennessee

• Increased sales 56% by hiring, training and equipping direct reports with innovative sales plans• Realized profit growth of 12% by influencing the mix of products sold and promoted • Managed $16MM in annual revenue, 12 territory managers, two vacation reps and 18 part-time employees • Improved KPI’s, unsaleables, returns, refusals 32% by focusing on supply chain process improvements • Developed and implemented innovative distribution business model across the Southern Region• Forecasted district/zone sales and budgets in SAP across multiple states and distribution centers• Achieved six annual sales budgets by developing sales strategy and fostering a team approach

Tuscaloosa, Alabama Area

• Managed 250 store accounts and $50 million in revenue.• Increased market share 5% by negotiating aggressive CDA contracts.• Managed advertising and pricing for all local grocery accounts, Sam, CVS, Wal-Mart and Bruno’s grocery chain.• Provided oversight and direction regarding product mix, brand promotion, pricing, personnel decisions and service requirements.

Bachelor Of Arts (B.A.), Science Technology And Culture

Associate Of Science, Biology

Activities and Societies: Head Athletic Trainer All Sports