AeroLeads people directory · profile
Stephen Wood Email & Phone Number
Co-Founder
at
signals CX
1 work email found
@deltek.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Stephen Wood? Overview
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Quick answer
Stephen Wood is listed as Co-Founder at signals CX, based in Wokingham, England, United Kingdom. AeroLeads shows a work email signal at deltek.com and a matched LinkedIn profile for Stephen Wood.
Stephen Wood previously worked as Director Customer Care at Ciphr and Founder and Managing Director at Meru Consulting. Stephen Wood holds Msc, Geographical Information Systems from University Of Nottingham.
Company email context
Email format at signals CX
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{first}{last}@deltek.com
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AeroLeads found 1 current-domain work email signal for Stephen Wood. Compare company email patterns before reaching out.
Profile bio
About Stephen Wood
Are you searching for a seasoned consultant to revolutionize your customer experience, support, and success strategies? Look no further. With a proven track record of leadership in cross-functional global teams across SMBs, Enterprises, and SaaS startups, I specialize in optimizing support operations for maximum efficiency and customer satisfaction.My approach combines visionary thinking, strategic planning, and adept change management to elevate support operations to new heights. By implementing strategic prioritization and investment planning, I consistently deliver significant improvements in key metrics, ensuring unparalleled customer satisfaction. Leveraging OKRs, I empower teams to exceed expectations, fostering a culture of excellence in customer support.As a Customer Success Champion, I excel in driving satisfaction and exceptional outcomes through decisive commercial decision-making. My innovative leadership style is evident in the delivery of transformative global projects, enhancing business processes for an improved customer experience. With a keen focus on analytics, I utilize data-driven insights to creatively enhance core performance metrics, ensuring continuous improvement.Embracing a servant leader approach, I prioritize empathetic leadership, active listening, and holistic team development to foster a customer-centric culture. Through collaborative relationship-building, I align cross-functional efforts to deliver outstanding customer experiences.
Listed skills include Leadership, Management, Customer Service, Responsys Interact, and 34 others.
Current workplace
Stephen Wood's current company
Company context helps verify the profile and gives searchers a useful next step.
15 roles · 24 years
Stephen Wood work experience
A career timeline built from the work history available for this profile.
Director Customer Care
Current
Sep 2024 - Present
Founder And Managing Director
Jul 2023 - Aug 2024
Director Customer Experience (Fractional)
Jun 2023 - Aug 2024
Director Technical Support
Key Accomplishments in this role:Customer-Centric Technical Support Strategy:Crafted and executed a customer success-focused vision for technical support, aligning it strategically with company goals and OKRs. Employed exceptional stakeholder management, requirements analysis, and a commercial mindset to drive success in meeting customer.
Sep 2022 - Jun 2023
Senior Director Customer Support (Customer Care)
Hired to lead the Customer Care organisation at Mediafly, during their crucial growth phase. This role involved defining and leading the customer care strategy. Key successes in this role were the full migration of a legacy support platform onto Zendesk whilst at the same time ensuring continuity of service for our customer base; Implementing and.
May 2021 - May 2022
Director Customer Support (Customer Care)
Promoted to lead the strategy for a global support team (UK, Denmark, USA, Philippines, Australia and, New Zealand), setting clear direction and goals for a team of senior managers each responsible for key functions within the customer care organisation. A key part of this role is working to drive improvement initiatives and identify strategic.
Oct 2019 - May 2021
Senior Manager Customer Support (Customer Care)
Initially hired to manage the technical support for Delteks flagship ERP product Maconomy. Within my first year I revamped the customer care approach within the team to focus on technical and application knowledge to ensure a 360 view of the product. I was also responsible for rolling out collaborative support which ensured that all there was a support.
Sep 2017 - Oct 2019
Head Of Emea & Apac Customer Support Oracle Marketing Cloud
Responsible for on site and remote management and direction of 4 teams of technical support engineers across multiple countries including UK, Japan and Australia across multiple products and functions including tier 1, tier 2, tier 3 and paid support services.Key achievements have been leading the team through acquisition and substantial systems changes.
Apr 2014 - Sep 2017
Senior Manager Customer Support
I was hired to develop the EMEA support strategy and re-develop an EMEA support team. This involved re-positioning how the EMEA support organisation was managed, driving to the next level in support, focusing on developing a CSAT driven support organisation and re-aligning the EMEA Support org from an end of sales / implementation phase team into a.
Jul 2012 - Apr 2014
Head Of Product Support Uk
Responsible for day to day management and leadership of the European support team across multiple products within the Objective portfolio of software.
Jan 2012 - Jun 2012
Application Support Manager (Emea)
Day to day Management of a team of application support consultants.Key achievements:# Driving the support team to one which is end of the line of the customer experience, transnational process to a proactive one, focused on understanding customer implementation as well as product knowledge.# Ensuring improvement in knowledge of the support organisation by.
Oct 2008 - Jan 2012
Senior Application Support Consultant
Investigation, Resolution and communication of defects raised by customers on their in house implementations of the Practique incentive compensation management software.Outside of day to day role, key achievements including:Designing and implementing a real time SR tracker to show number of SR's raised and closed in realtimeStreamlining the security side.
Nov 2006 - Oct 2008
Oss Network Inventory Administrator
Managed and ran the Network inventory GIS Application which maintained details of a high availability fibre optic network. Responsible for maintaining relationships with suppliers including the Ordnance Survey and improving the usage of the solution.
May 2003 - Nov 2006
Colocation Planning
2002 - 2004
~2 yrs
2 education records
Stephen Wood education
Msc, Geographical Information Systems
University Of Nottingham
Bsc(Hons), Applied Geography
The University Of Huddersfield
FAQ
Frequently asked questions about Stephen Wood
Quick answers generated from the profile data available on this page.
What company does Stephen Wood work for?
Stephen Wood works for signals CX.
What is Stephen Wood's role at signals CX?
Stephen Wood is listed as Co-Founder at signals CX.
What is Stephen Wood's email address?
AeroLeads has found 1 work email signal at @deltek.com for Stephen Wood at signals CX.
Where is Stephen Wood based?
Stephen Wood is based in Wokingham, England, United Kingdom while working with signals CX.
What companies has Stephen Wood worked for?
Stephen Wood has worked for Signals Cx, Ciphr, Meru Consulting, Mercatus Outsourcing, and Harri.
How can I contact Stephen Wood?
You can use AeroLeads to view verified contact signals for Stephen Wood at signals CX, including work email, phone, and LinkedIn data when available.
What schools did Stephen Wood attend?
Stephen Wood holds Msc, Geographical Information Systems from University Of Nottingham.
What skills is Stephen Wood known for?
Stephen Wood is listed with skills including Leadership, Management, Customer Service, Responsys Interact, Eloqua, Sql, Customer Relationship Management, and Unix.
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