Steve Phelan Email & Phone Number

Milford, Massachusetts, Us

• Lead and manage day-to-day operations across four Interstate Battery All Battery Centers and six 1-800 Radiator & AC distribution centers in the Greater Boston area.• Spearhead sales strategies for both B2B and retail channels, ensuring exceptional customer experiences and consistent revenue growth.• Oversee sales monitoring, budget planning, and P&L management to drive financial success.• Recruit, train, and develop teams aligned with company culture and key performance indicators (KPIs).• Implement strategic initiatives to enhance operational efficiency and market penetration.Key Achievements:• Led the acquisition of three 1-800 Radiator franchises in Southern New England, expanding market presence.• Promoted to VP for Interstate Battery operations within 14 months due to outstanding performance.• Achieved a 13% YoY profitability increase in 2018 through strategic process improvements.• Established a new commercial sales team, driving increased market share and revenue growth.

• Founded and developed a consulting firm specializing in marketing and sales strategies, providing expert guidance to clients on achieving business objectives.• Oversaw daily operations, business development, and strategic planning across multiple entrepreneurial ventures under the Insight Solutions umbrella.Key Achievements:• Launched Partners In Networking (PIN), a successful business networking group now comprising three active chapters.• Executed a comprehensive operational overhaul for a Wireless Zone franchise, resulting in a 125% profitability increase.• Acquired and streamlined aZip Permit LLC, optimizing operations for enhanced efficiency and profitability.

• Managed and grew existing client relationships while consistently pursuing new business opportunities for Interstate's automotive battery systems and All Battery Centers.• Developed and executed long-term strategies to increase market share, including plans for a new retail location and distribution center in Central Rhode Island.• Excelled in handling complex, high-value accounts, requiring strategic negotiation and relationship management.Key Achievements:• Successfully managed Enterprise-level accounts, enhancing sales pipeline efficiency and productivity.• Consistently surpassed monthly sales targets, achieving the 2017 annual quota by mid-year.

• Directed all aspects of permit processing, bookkeeping, and strategic planning for a nationwide transportation permitting service.• Enhanced client communication and service delivery, driving a 30% revenue increase through improved staffing and operational processes.• Spearheaded marketing and sales initiatives that significantly expanded the company's market share and profitability.

• Directed operations across nine Verizon Wireless premium retail franchises, ensuring excellence in sales execution, operational standards, inventory control, and investor relations.• Developed and implemented comprehensive sales training programs to elevate team performance and customer satisfaction.• Maintained high standards of operational efficiency, driving consistent achievement of business objectives.• Recruited and developed a high-performing sales team, enhancing the retail customer experience and establishing robust operational procedures that exceeded industry benchmarks.

• Expanded a single-store Verizon Wireless franchise into a successful four-location enterprise within two years, leveraging strategic cash flow management and growth strategies.• Championed a "WOW" customer service philosophy, fostering a company culture centered on exceptional customer, vendor, and employee experiences.• Led the establishment and attainment of sales and marketing objectives, oversaw HR functions, and ensured strict financial compliance across the organization.Key Achievements:• Surpassed the company’s five-year business plan in under four years, culminating in a successful sale to Aspiration Partners, a venture capital firm, in 2012.• Designated as a franchise training store within six months, mentoring new franchise owners in best practices and operational excellence.• Received the Verizon Wireless Award for Outstanding Performance in 2012 for maintaining operations during Hurricane Sandy and providing community support.• Achieved low staff turnover through a positive work environment and meticulous employee selection processes.