Stephen Phoeng Email & Phone Number

Sourcing and purchasing of equipment and parts from both local and international suppliers.Manage supply chains for inhouse and oversea factories to produce equipment. Planning, budgeting and pricing of goods.Managing the inventory system, build sheets, master data list.Maintain IT related software and hardware throughout the company.Maintain in-house stock control and procedures.Improving efficiency in day to day operationsProcessing quotes, enquiries and sales orders.Designing and advising on custom electrical distribution setups.Updating and improvement of the online store.Run monthly inventory reports and any ad hoc requirements.

Dandenong

Inventory analysis, reallocation and distribution to branches.Work with State and warehouse managers for interstate internal stock reallocation.Improving efficiency in store operations and developing procedures.Design, development and maintenance of IT resources and software ( Excel specialist )Automating report generation with KPI.Management of some B2B relations for daily business activities.Communicating with all departments to increase efficiency and improve processes.

 Call Centre ManagerMaintain call center systems and network.Supervision and training of call centre representatives.Call centre representative duties - Sales, enquiry, technical support and warranty.Handling large, specialized orders and complex customer complaints or enquires.Liaising with managers, team leaders and external parties to gather information and resolve issues.Continuous improvement to increase efficiency and maintain high call answered rates.Procedures, setup, maintenance and support for all branches nationwide.Report generation and analysis. Internal ProgrammerProgrammed MSY national phone system.Developed roster program to help state managers allocate staff hours.Assist with updating product descriptions and website accuracy.Improvements to POS system to aid sales staff..Assisted in new website integration and data migration of over 4000 products.

Bachelor Of Chemical Engineering (Honors) And Bachelor Of Science (Physics), Bachelor Of Chemical Engineering (Honors) And Bachelor Of Science (Physics)

Enhancement Studies (Maths)

Taken first year mathematics while in High school.