Regional Head Of Sales Operations Management
Düsseldorf, North Rhine-Westphalia, De
★ Directed and mentored 11 Operations Managers in Customer Service, Sales Controls, and Sales Planning across Algeria, Egypt, Gulf Countries, Iran, Israel, Jordan, Kenya, Lebanon, Syria, and Tunisia.★ Created and implemented systems, business processes, and management tools to sustain operational excellence in the Laundry and Home Care business unit with annual revenue of $800M+.★ Defined job descriptions, standardized tasks, and developed metrics to continuously evaluate key performance indicators and proactively adjust business practices according to variances. ★ Drafted all team workflow documents including Complaints Management, Sales and Operations Planning (S&OP), Trade Allowance System, and Order to Cash.